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Please note that you can not receive CE credits for watching past webinars.
Please note that you can not receive CE credits for watching past webinars.
The collision industry is at a turning point. Advances in vehicle technology, rising repair costs and ongoing supply chain disruptions are putting even more pressure on organizations to improve outcomes by controlling severity and reducing cycle time. In this environment, accuracy and efficiency are equally as important in driving operational success.
As variability in access and care delivery increases, the next phase of network evolution is being defined by how effectively organizations can manage that complexity. In 2026, AI and advanced analytics are becoming central to this shift, transforming provider networks from static structures into continuously optimized systems.
Access to timely, appropriate medical care remains one of the most important drivers of recovery, claim progression, and overall experience for injured individuals. But in 2026, the access story is no longer defined solely by provider shortages. Instead, it is shaped by a more complex care environment in which provider mix, geography, health system dynamics, technology, new care access points and network stability all influence how and where care begins.
Workers' compensation claims vary dramatically in complexity, duration, and cost. While some injured workers recover quickly with minimal intervention, others experience prolonged disability requiring extensive medical treatment. Pharmacy data provides a unique window into claim trajectory, often revealing patterns that predict complexity before other clinical indicators emerge.
An employee strains a shoulder lifting inventory. On day one, the injury looks routine. The diagnosis is familiar, and the treatment plan feels straightforward. Nothing about the claim seems especially concerning.
First-party automobile medical claims reflect a market that is beginning to demonstrate measurable cost discipline after several years of steady severity growth. Following increases in allowed medical cost per claimant from 2022 through 2024, the 2025 loss year marks the first year-over-year decline in allowed cost per claimant, decreasing 0.6% from the prior year.