Contact Us
Reach Out, We’re Here to Help
Whether you have a question about Enlyte products and services, need to make a referral, or are a provider in need of assistance, we can help you find a solution.
Client Support
Support Services & Referrals
Mitchell product and services support
Click here
Make a referral for case management or specialty services
Click here
Coventry Connect
The more information that claims adjusters or nurses have, the better decisions they can make. With Coventry Connect, you can see all activity on a claim and receive customizable alerts. Click here
Corporate
Technical Support:
Click here
Database Support:
Click here
Cost Containment Services
Auto Casualty:
800-424-1132
5:00am–5:00pm, M–F
Workers’ Compensation Bill Review:
800-732-0153
6:00am–4:00pm, M–F
Medical Management:
800-732-0153
6:00am–4:00pm, M–F
Technical Support
For specific system support, including logging in, technical issues or outages.
DecisionPoint Support:
autocasualtysupport@mitchell.com
Regulatory Reporting:
RRSSupport@mitchell.com
SmartAdvisor/CEP:
SASupport@mitchell.com
Network Management
Customer Service
800-937-6824
cssupport@cvty.us.com
Pharmacy Benefit Management
Auto Casualty:
To find a pharmacy, click here
800-937-6824
5:00am–5:00pm, M–F
AutoRX
800-937-6824
cssupport@cvty.us.com
CompToday
800-937-6824
cssupport@cvty.us.com
Home Delivery
800-937-6824
cssupport@cvty.us.com
ScriptAdvisor
800-937-6824
cssupport@cvty.us.com
Specialty Services
Customer Service
877-203-9899
referrals@apricusinc.com
Provider Relations
Participating provider or staff member with a question?
Please contact us through one of the options
Register or Login to our Provider Portal:
Login Here
Find a Provider
Click here
Become a Provider
To join our program, email us
cs_support@apricusinc.com
Participating Providers
Are you a provider looking for a payment? Do you need a claim status update? Please call the Provider Contact Center at 800-240-0809 for support.
Provider Pathway:
genexproviderpathway@genexservices.com
Current Coventry Network Providers
800-937-6824
cssupport@cvty.us.com
Can we help you resolve a complaint or grievance?
800-262-6122
ComplaintsandGrievances@cvty.us.com
By Mail:
Coventry
Attention: Coventry Complaints & Grievances
5210 E. Williams Circle, Suite 220
Tucson, AZ 85711
*A copy of the Coventry Complaint & Grievance process is available upon request.
Current Apricus Specialty Providers
800-937-6824
vendor_relations@apricusinc.com
Can we help you resolve a complaint or grievance?
800-262-6122
complaints_grievances@apricusinc.com
By Mail:
Apricus
Attention: Coventry Complaints & Grievances
5210 E. Williams Circle, Suite 220
Tucson, AZ 85711
*A copy of the Coventry Complaint & Grievance process is available upon request.
AWCA Providers
AWCA providers can get a password protected client list here.
View Client List
If you do not have the password you can locate this list at coventryprovider.com or call 800-262-6122.
If you do not have access to coventryprovider.com reach out to us at cssupport@cvty.us.com to request the password.
Injured Individuals
Case Managers
To contact a Case Manager, call us today
1-888-Go-Genux
Social Security
For questions about Social Security, email us
genexdisability@genexservices.com
Corporate Mailing Address
9771 Clairemont Mesa Blvd, Ste. A
San Diego, CA 92124
Get in Touch
Contact us at 866-389-2069, or fill out the form below and we will be in touch soon