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Genex Field Case Management
Bringing Expertise and Empathy for Optimal Case Outcomes
Our expert field staff are supported by unique programs, specialized training, and resources, including behavioral coaching, motivational interviewing, and interactive health coaching tools to improve claim outcomes.
Refer a CaseKey Metrics
1300+
Directly Employed Field Case Managers
8.6 mi
Average distance between a case manager and providers
56.3
Average Business Days Saved
Looking for More Case Management Services?
Explore our comprehensive suite of field case management specialty solutions.
Capabilities and Expertise
A comprehensive suite of services and unmatched coverage delivered by our national team of directly-employed case managers who facilitate timely and appropriate medical care and coordinate a safe and timely return-to-work.
Specialized Knowledge
The entire field case management process is guided by highly-credentialed and experienced case management professionals. Degrees include MS, MSN, RN, BSN and related fields with most maintaining certifications such as CCM, CRC, CDMS, COHN, CRRN.
Quality Oversight on Every Case
URAC accredited case management program with internal quality assurance policies and procedures that exceed URAC standards and drive consistent service delivery.
Optimal Case Resolution
Extensive experience paired with state-of-the-art technology and training across all lines of business empowers our case managers to deliver best-in-class care, resulting in effective, timely and sustained return to work/maximum medical improvement.
Are You an Adjuster Looking for More Information About Case Management?
Check out our Ultimate Guide to Case Management.
Related Insights
Explore various resources related to field case management
Common Field Case Management Services
Explore common field case management services and how they can help with unique claim challenges.
Answers to Frequently Asked Questions about FCM
Have questions about field case management? From defining case management to determining the benefits to the injured employee, we’ve got you covered.
How to Use Case Management to Improve Claims Outcomes
Case managers play a crucial role helping employers and payers successfully navigate the challenges of the claims continuum while managing return-to-work outcomes and keeping workers’ comp costs in line.
Case Study: Field Case Manager Delivers Early Full Duty Release
See how a field case manager helped achieve an early return to work.
Case Study:Field Case Manager Delivers Significant Medical Savings & Injured Employee Impact
Discover how a field case manager helped drive significant medical savings.
Let's Connect
Let’s build a smarter approach to managing complex claims. See how our national network of clinical experts help reduce costs, accelerate return-to-work, and improve claim outcomes.