AASCIF Connection Series: The Changing Insurance Workforce—How to Maintain Knowledge & Set New Employees Up for Success

Rebecca Morgan

Vice President, Product Management

Event Details

Start: July 12, 2020 @ 8:00PM EDT End: @ Location: Online Event

The insurance industry workforce is changing. Within the past seven years, the number of workers aged 55 and older has increased by 74 percent. In the next few years, 400,000 insurance professionals are expected to retire. As younger workers enter the industry, claims organizations need to find solutions like effective training programs and innovative technologies, to keep their operations up-to-date in the digital age. As a part of the AASCIF Connection Webinar Series, for AASCIF Members only, Mitchell Senior Director of Product Management, Rebecca Morgan, will share best practices for retaining information as experienced workers walk out the door and attracting, training and maintaining younger employees that are entering the insurance workforce.

What You’ll Learn:

Trends in the Insurance Workplace
5 Tips for Managing the Changing Workforce Within Workers’ Compensation Claims Organizations
How the COVID-19 Pandemic is Changing Employment Trends

More stories

Workers' Comp Article

End-to-End Claim Insight: Identifying Risk Early to Protect Outcomes and Cost

An employee strains a shoulder lifting inventory. On day one, the injury looks routine. The diagnosis is familiar, and the treatment plan feels straightforward. Nothing about the claim seems especially concerning.

Auto Casualty Claims

First-party automobile medical claims reflect a market that is beginning to demonstrate measurable cost discipline after several years of steady severity growth. Following increases in allowed medical cost per claimant from 2022 through 2024, the 2025 loss year marks the first year-over-year decline in allowed cost per claimant, decreasing 0.6% from the prior year.

Workers' Comp Article

Behavioral Health Trends in Workers’ Compensation

This study looked at all lost-time (LT) claims with dates of injury 1/1/2025–12/31/2025, valued at 15 months (3/31/2026) to determine the impact of behavioral health treatments on the costs of a workers’ compensation claim. We looked at the impact of behavior health treatments (identified by diagnosis and/or CPT treatment codes) on the total medical costs of claims, the total medical treatment duration days, and the frequency of the different types of behavioral health diagnoses.

Workers' Comp Article

Workers’ Compensation Medical Claims

Medical severity — not overall claim frequency — emerges as the defining trend across the 2022–2025 loss years. Enlyte data is consistent with NCCI and WCRI reporting, overall workers’ compensation claim frequency remains flat to declining nationally. The notable change within this dataset is not the number of claims occurring across the system, but rather how medical services are being delivered, accessed, and utilized within existing claims.

Workers' Comp Article

Macro Signals: Workers’ Compensation and Personal Auto

Workers’ compensation continues to be one of the P&C industry’s most consistent underwriting success stories, supported by sustained operational discipline rather than short‑term tailwinds.

Macro Signals: State of the P&C Industry

Claims management does not operate in isolation. It responds to — and reflects — broader economic, legal and structural forces shaping the insurance market. Pricing cycles, inflationary pressures, labor dynamics, medical cost trends, litigation patterns and capital market performance all converge to influence loss ratios and operational strategy.