Webinar: Keeping Claims on Track During COVID-19

Helen Froehlich

Senior Vice President

Mariellen Blue

National Director, Case Management Services

Event Details

Start: April 23, 2020 @ 2:00PM EDT End: @ Location: Online Event

Case management provides a crucial role in keeping claims on track and achieving return to work or maximum medical improvement. However, as COVID-19 restrictions present new challenges in claims management, payers are asking what to do and how to ensure injured employees stay on track with their care protocol and meet their RTW/MMI goals.

Genex experts shared important insights based on clinical best practices and real-life case strategies to help you move claims forward in the face of COVID-19 restrictions, challenges, and possible exposure.

Download a copy of the slides and watch the on-demand webinar below.

Speakers

Helen Froehlich SVP, Utilization Management	Mariellen Blue, RN, CCM National Director of Case Management Services	Bobbie Doyle, RN, BSN, CCM Case Management Regional Director

More stories

Business Insurance In the News

Complexities with return to work after violence can be bridged: Panel

Business Insurance highlights a RIMS 2026 session led by Tammy Bradly on helping employees safely return to work after workplace violence through coordinated support strategies.

Workers' Comp Article

Specialty Solutions Spotlight: How Adjusters Can Spot CRPS Early in Work Comp Claims

Complex Regional Pain Syndrome, or CRPS, can change the course of an upper extremity claim fast. What starts as a routine wrist, hand or arm injury can become a longer disability claim with delayed functional recovery, higher treatment intensity and growing return-to-work barriers. For adjusters, the key is to spot the warning signs early, understand what may be driving the claim off course and know when to seek added support.

Workers' Comp Podcast

What Really Drives P&C Policy Change: It’s Local

Ever wonder what really drives legislative decisions, and why some seemingly “no-brainer” policies don’t pass? We dig into the idea that all politics is local and what that actually looks like in practice, especially for those in the P&C space.

Workers' Comp Case Study

Driving Better Outcomes Through Total Program Integration

Explore how aligning telephonic case management and bill review helped reduce claim costs, improve efficiency, and deliver better outcomes.

Workers' Comp Article

What New State Health Care Proposals Could Mean for Workers' Comp and Auto

Single-payer healthcare proposals may affect workers’ comp and auto medical benefits. See what state bills could mean for P&C strategy planning today.

Workers' Comp Article

Catastrophic Claims Need a Lifetime Roadmap

A life care plan helps adjusters evaluate catastrophic claims with a defensible roadmap of lifetime medical needs, costs, and long-term exposure.