MEET THE HEART OF CASE MANAGEMENT
From the Heart
Heart of Case Management
You want the best, most experienced case manager working your claims. But case management isn’t one-size-fits-all, it’s a big-picture approach involving experienced professionals with strong clinical backgrounds, who utilize tools such as evidence-based guidelines, but also employ empathy and compassion to help injured employees achieve maximum medical improvement and return to work.
From the Heart highlights stories where the case manager not only resolved the claim, but actively worked to improve the life of the injured employee. The stories featured here are our Heart of Case Management Award winners, which is Enlyte's highest award for case management excellence. These cases are truly inspirational and demonstrate how our case managers change lives every day by helping injured employees return to their jobs safely and efficiently.
Recognize Excellence in Case Management
Case management is about more than coordination. It is about advocacy, expertise and meaningful support. Help us recognize a case manager who truly reflects the heart of this work by submitting a nomination.
Heart of Case Management Winners
Field Case Management Resources
Field Case Management
Get Injured Employees the Right Care Faster and Keep Complex Claims Moving
Field case management helps keep complex claims moving forward by coordinating medical care, addressing barriers to treatment and facilitating communication among stakeholders. Through hands-on support, field case managers help injured employees navigate recovery challenges and work toward successful outcomes.
Field Case Management
How to Use Case Management to Improve Claims Outcomes
Knowing when to involve a case manager can make a meaningful difference in how a claim progresses. Explore the factors that indicate a need for case management and how early intervention can help improve outcomes for injured employees and claims professionals.
Field Case Management
Find Coverage Near You
Finding the right case management support starts with knowing what resources are available in your area. Use the ZIP code lookup tool to explore field case management coverage and identify local support for your claims.
Explore Field Case Management Stories
Telephonic Case Management Resources
Telephonic Case Management
Stop Claims From Escalating with Early Intervention
Telephonic case management provides early intervention and ongoing clinical support to help prevent claims from becoming more complex. By identifying potential risks, coordinating treatment and addressing recovery barriers, telephonic case managers help keep claims on track and support timely return-to-work outcomes.
Telephonic Case Management
Why Telephonic Case Management Is Not One-Size-Fits-All
Every claim presents unique challenges, making a one-size-fits-all approach to telephonic case management less effective. Listen to Enlyte's Tom Kerr and Dawn Moore as they explore how tailored case management strategies can address different needs and improve claims outcomes or read the full podcast transcript.
Telephonic Case Management
Discover What’s Possible with Telephonic Case Management
Telephonic case management can play an important role in addressing recovery barriers, improving care coordination and supporting better claims outcomes. Explore how customized solutions can help meet the needs of different claims programs and support injured employees throughout recovery.
Explore Telephonic Case Management Stories
Catastrophic Case Management Resources
Catastrophic Case Management
Navigate Complex Catastrophic Claims with Expert Case Management
Catastrophic injuries require timely intervention and close coordination among medical providers, claims professionals and other stakeholders. Discover how specialized case management helps navigate treatment decisions, address recovery challenges and support injured employees following life-altering injuries.
Catastrophic Case Management
Coordinating Advanced Recovery Options
Recovery following an amputation extends beyond the initial medical treatment and often requires ongoing rehabilitation and specialized support. Explore how coordinated care, prosthetic planning and advanced recovery options can help injured employees navigate life after amputation.
Catastrophic Case Management
Catastrophic Claims Need a Lifetime Roadmap
What does it take to prepare for the lifelong impact of a catastrophic injury? Explore how a comprehensive life care plan brings future medical services, rehabilitation, equipment and associated expenses into focus, helping claims professionals see the bigger picture and plan accordingly.
Disability Case Management Resources
Disability Case Management
Streamline Disability Claims with Customized Management Solutions
Getting employees back to work isn't always straightforward, especially when medical needs, workplace challenges and prolonged absences complicate the process. Discover how disability management solutions help overcome these obstacles, reduce claim costs and create a clearer path toward successful return-to-work outcomes.
Disability Case Management
A Job Title Is Not a Return-to-Work Plan
A job title only tells part of the story when determining whether an employee is ready to return to work. Find out why looking beyond the title to evaluate actual job demands, physical capabilities and medical restrictions is key to developing a realistic return-to-work plan.
Disability Case Management
Need Better Control Over Your Disability Costs?
Managing disability claims takes more than tracking absences and controlling expenses. See how disability assessments, vocational support, workplace accommodations and specialized case management can help employers and insurers navigate complex claims, improve efficiency and support a faster return to work.
Explore Disability Case Management Stories