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Genex Field Case Management
Get Injured Employees the Right Care Faster and Keep Complex Claims Moving
Genex Field Case Management provides face-to-face clinical intervention that removes barriers to recovery, speeds return to work (RTW) and reduces total claim cost with consistent quality and nationwide coverage.
Refer a Case Find a Case ManagerKey Metrics
21%
Faster return to work vs. industry benchmarks
99.5%
Referral Acceptance
86%
Cases resolved with RTW or MMI outcomes
$15,612
Average savings per managed case
4.7 out of 5
Average injured person satisfaction score
New Enhancements to Optimize Your Claims Journey
Benefits
- Reduce delay-driven cost. Rapid, reliable case manager placement helps prevent medical and indemnity creep when a claim gets complicated.
- Get consistent quality at scale. Directly employed field case managers deliver standardized practice, accountability, and security across every location.
- Make better decisions with clearer performance. A single-source partnership replaces multi-vendor noise with transparent reporting and a consolidated view of outcomes and spend.
Features
- Directly employed national team. A large, credentialed field staff with local provider knowledge, so you can cover more geographies without cobbling together vendors.
- Proprietary care ecosystem. Behavioral coaching, health education, and real-time ODG integration to surface barriers early and keep the plan on track.
- Quality oversight you can audit. URAC-accredited program with oversight designed to drive consistent delivery.
Who's it For?
- Carriers and TPAs managing high-volume, high-complexity programs
- Large self-insured and self-administered employers that need consistent national coverage
- State funds and federal programs with strict oversight needs
How it Works
- Refer the claim and share what matters
- We assign a qualified field case manager quickly based on location and claim needs
- The case manager coordinates care, addresses barriers, and keeps all parties aligned through RTW or MMI
Frequently Asked Questions about Field Case Management
Explore various questions related to field case management
When should I use field case management?
Use it when complexity, comorbidities, psychosocial barriers, or coordination needs are likely to delay recovery or increase
Do I pick the case manager?
You set the criteria and we assign based on availability, qualifications, and proximity to the treating provider.
What outcomes should I expect?
Strong programs drive RTW or maximum medical improvement (MMI) and reduce disability duration versus benchmarks.
How do you address psychosocial barriers?
Through behavioral coaching, health education, and a total-person approach that includes mental health and social drivers.
How does field case management lower total claim cost?
By preventing avoidable delays, coordinating appropriate care, and addressing non-medical barriers that extend disability duration.
How fast can you place a field case manager?
New referrals can be assigned in as little as 2.73 hours on average.
Looking for More Case Management Services?
Explore our comprehensive suite of field case management specialty solutions.
Related Insights
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Ultimate Guide to Case Management
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Common Field Case Management Services
Explore common field case management services and how they can help with unique claim challenges.
Answers to Frequently Asked Questions about FCM
Have questions about field case management? From defining case management to determining the benefits to the injured employee, we’ve got you covered.
How to Use Case Management to Improve Claims Outcomes
Case managers play a crucial role helping employers and payers successfully navigate the challenges of the claims continuum while managing return-to-work outcomes and keeping workers’ comp costs in line.
Case Study: Field Case Manager Delivers Early Full Duty Release
See how a field case manager helped achieve an early return to work.
Case Study:Field Case Manager Delivers Significant Medical Savings & Injured Employee Impact
Discover how a field case manager helped drive significant medical savings.
Match the Right Field Case Manager to the Claim
Learn why case manager fit matters and how the Field Case Manager Locator helps you confirm coverage, credentials, certifications, and language support so you can connect with the right case manager fast.
Let's Connect
Let’s build a smarter approach to managing complex claims. See how our national network of clinical experts help reduce costs, accelerate return-to-work, and improve claim outcomes.