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Genex Field Case Management

Bringing Expertise and Empathy for Optimal Case Outcomes

Our expert field staff are supported by unique programs, specialized training, and resources, including behavioral coaching, motivational interviewing, and interactive health coaching tools to improve claim outcomes.

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Key Metrics

1300+

Directly Employed Field Case Managers

8.6 mi

Average distance between a case manager and providers

56.3

Average Business Days Saved

Looking for More Case Management Services?

Explore our comprehensive suite of field case management specialty solutions.

Our Case Managers Can Help

Capabilities and Expertise

A comprehensive suite of services and unmatched coverage delivered by our national team of directly-employed case managers who facilitate timely and appropriate medical care and coordinate a safe and timely return-to-work.

Specialized Knowledge

The entire field case management process is guided by highly-credentialed and experienced case management professionals. Degrees include MS, MSN, RN, BSN and related fields with most maintaining certifications such as CCM, CRC, CDMS, COHN, CRRN.

Quality Oversight on Every Case

URAC accredited case management program with internal quality assurance policies and procedures that exceed URAC standards and drive consistent service delivery.

Case Management URAC Seal

Optimal Case Resolution

Extensive experience paired with state-of-the-art technology and training across all lines of business empowers our case managers to deliver best-in-class care, resulting in effective, timely and sustained return to work/maximum medical improvement.

Are You an Adjuster Looking for More Information About Case Management?

Check out our Ultimate Guide to Case Management.

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Case Stydy

Field Case Manager Delivers Early Full Duty Release

See how a field case manager helped achieve an early return to work.

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Case Study

Field Case Manager Delivers Significant Medical Savings & Injured Employee Impact

Discover how a field case manager helped drive significant medical savings.

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Related Insights

Explore various resources related to field case management
 

Workers' Comp Resource Page

Common Field Case Management Services

Explore common field case management services and how they can help with unique claim challenges.
Workers' Comp Resource Page

Answers to Frequently Asked Questions about FCM

Have questions about field case management? From defining case management to defining the benefits to the injured employee, we’ve got you covered.
Workers' Comp Resource Page

How to Use Case Management to Improve Claims Outcomes

Case managers play a crucial role helping employers and payers successfully navigate the challenges of the claims continuum while managing return-to-work outcomes and keeping workers’ comp costs in line.
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Need to Reduce Your Total Cost of Risk?

To help lower your total cost of risk and return injured workers to work as quickly as possible, we offer a FREE consultation with a workers’ comp expert. Together, we will begin to build a workers' comp program to meet your company’s unique needs.

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