Designed to Help Industry Deliver Safe and Proper Repairs to Today's Increasingly Complex Vehicles
Third party liability claims present unique difficulties for insurance carriers, as pressures from rising medical expenses, aggressive plaintiff attorneys, and restrictive legislation combine to form a challenging landscape. Many carriers are looking for ways to optimize their third party liability claim workflow for adjusters and claimants alike in an effort to build a competitive advantage and respond to the changing environment.
At the request of our clients and friends in Canada, we are pleased to provide the following Canada-specific statistics, observations, and trends. All dollar-figures appearing in this section are in CDN$. This data is the product of upload activity from body shops, independent appraisers, and insurance personnel, more accurately depicting insurance-paid loss activity, rather than consumer direct or retail market pricing.
Average Length of Rental (LOR) for Q2 2018 landed at 11.6 days in the United States, an increase of 0.1 days compared to Q2 2017. This stagnation in the 2nd Quarter is now an official trend after similar results in 2017 and 2016. Once again, there was very little consistency between regions and states, suggesting that the quarterly result for the U.S. is not reflective of a genuine national course.
Insurance companies continue to seek ways to improve customer satisfaction while driving production efficiencies. Historically, most insurance companies offered three, maybe four standard methods of inspection (MOI’s) to assess damages to a vehicle in the claims process. These standard methods often include: a direct repair program (DRP), staff inspection at the vehicle’s location if within a staff member’s territory; or inspection by an independent appraiser.
View the total loss data for both vehicle age and actual cash value of total loss vehicles processed through Mitchell servers.
The initial average appraisal value, calculated by combining data from all first and third-party repairable vehicle appraisals uploaded through Mitchell systems in Q2 2018, was $3,109, $31 more than this same period last year. The continued development suggests a final Q2 2018 average appraisal value of $3,140.