Today’s customers have high expectations. From ordering coffee to online banking, they experience personalized, on-demand service from the businesses they interact with, and they expect the same from their insurers. How can insurance claims organizations adapt to a digital world and continue to exceed customer expectations? Start by reading these five tips from industry experts for humanizing the collision claims experience.
The Industrial Commission of Arizona posted their staff proposal and request for public comment for the 2019/2020 Arizona Physicians' and Pharmaceutical Fee Schedule.
The Texas legislature passed HB 2174, implementing several policy changes related to the prescribing of opioids, including new prescribing limits for acute pain.
Alex Sun's recent article about "humane" automation has been featured in Carrier Management.
The Heart of Case Management Awards recognizes Genex case managers who have gone beyond traditional duties to improve the lives of injured employees.
Today's advanced driver-assistance systems (ADAS) do more than reduce the risk of injuries during a crash; some features are designed to help avoid accidents altogether.