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Holding the Frontline During COVID-19: 2020 Heart of Case Management Awards
Winners of preeminent case management award show resilience during an unprecedented year WAYN
Heart of Case Management Awards 2020
In a year when pandemic restrictions put the world on pause, Genex Services’ case managers kept going, determined to help injured employees regain
Getting It Right Makes All the Difference
As a telephonic case manager for Genex the past five years, Dianna Zellerman has mastered the ability to overcome one of the biggest challenges a non-field case manager faces in working with injured employees: establishing trust. This critical skill made all the difference in ensuring this injured woman received the right medical treatment to return to work.
Off the Streets and Safe from COVID
Rebecca Almskog is a field case manager with 25 years of nursing experience in the Denver-area. She put her critical thinking skills and knowledge of local resources to work when assigned to a case involving a homeless injured employee with several comorbidities who was on the streets during the height of the COVID-19 pandemic.
Breaking Down Barriers
Mariana Diaz, BA, CPDM, is a bilingual Integrated Disability Case Manager (IDCM) assigned to a major manufacturer of building and remodeling supplies. She employs her cultural expertise in managing her cases and often assists other case managers with communication with Spanish-only speaking employees and families.
Experience Matters in Restoring Lives
Prior to becoming a case manager, Kayla Payne had worked as an emergency department (ED) nurse in one of the busiest EDs in her state. As a catastrophic care case manager, she regularly is assigned to injured employees who are transferred to the same ED. Her experiences dealing with traumatic injuries there have prepared her to manage the most critical workplace injuries, while Payne’s relationships with former ED medical colleagues allow her to quickly gather and report necessary information to adjusters to initiate treatment plans.