Workers’ comp professionals are seeing delayed recovery as an increased challenge in claims – as injured employees may not be progressing along a medically reasonable and expected time frame. However, it can be difficult to pinpoint exactly why the delay is occurring in order to address the issue. We may believe the injured employee is simply not complying with treatment and malingering.
As a workers’ compensation (WC) claims professional, you deal with increasingly complex claims on a daily basis.
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Telephonic Case Management Meet Mare Novess, RN, CCM For more than a decade, Mare Noves