Article

Market Trends Continue to Show Signs of Increasing Acceptance of Electrification

… Vehicle (EV) sales did not continue the fast-paced growth seen in 2018 with the release of Tesla’s Model 3, but expert and consumer sentiments are pointing toward a bright near-term … Global Automotive Consumer Study shows that of the US consumers surveyed, 41% would prefer an alternative energy (non-internal combustion engine or ICE) vehicle for their next purchase. 1  This figure is up from 29% in 2019 and 20% in 2018. In other words, Americans became …
News Release

Mitchell Transforms Estimating Platform to Meet the Needs of Electric Vehicles

… new industry advancements that support accurate and efficient collision-damage appraisals of electric vehicles as market prepares for rapid growth. … Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and … for unprecedented growth—establish Mitchell’s position as a trailblazer in the development of advanced appraisal and claims management solutions for automotive insurance carriers and …
News Release

Mitchell Transforms Estimating Platform to Meet the Needs of Electric Vehicles

… new industry advancements that support accurate and efficient collision-damage appraisals of electric vehicles as market prepares for rapid growth. … Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and … for unprecedented growth—establish Mitchell’s position as a trailblazer in the development of advanced appraisal and claims management solutions for automotive insurance carriers and …
Article

Plugged-In: EV Collision Insights Q3 2023

… 0.50% respectively from Q2. Tesla, the world’s largest EV manufacturer, accounted for over 70% of the EVs repaired in North American collision facilities last quarter. Signaling potential changes to the EV repair mix of … shops along with the first Genesis Electrified GV70 luxury sport utility vehicle (SUV) and an increasing number of F-150 Lightning all-electric trucks and Mustang Mach-E SUVs. EV Frequency …
Blog

Impact of Masks on the Deaf Community

… yet another complicated barrier to communication between hearing and hearing impaired, hard of hearing, deaf and deafblind people. The word “deaf” can have different meanings depending on … themselves part of the Deaf community and identifies with Deaf culture, which has its roots in American Sign Language (ASL)1. For the purpose of this article, we’ll focus on the Deaf … important thing to remember is that you should work together with the other person to create an accessible environment2. Disregarding a Deaf person by telling them “never mind” or “it …
Article

Current Used Vehicle Market Conditions: Q3 2023

… a bright spot. Both trends reflect consumer concerns about vehicle affordability. In the case of overall used vehicle sales, consumers are pushing back on still-high used vehicle prices and abstaining from purchasing altogether; in the case of CPO sales, consumers are pushing back on still-high new vehicle prices and purchasing used … instead. Wholesale Market Trends* According to ADESA US Analytical Services’ monthly analysis of auction industry used vehicle prices by vehicle model class, wholesale prices in July averaged …
Article

The Rise of Fentanyl in the Midst of an Already Troubling Opioid Epidemic

… Each day we hear more and more stories of addiction, overdose, and deaths with heartbreaking stories of the individuals and the families who have been impacted by the opioid epidemic. In an attempt to address this crisis, more aggressive clinical intervention and opioid management …
Article

Workers’ Comp Data: Healthcare Industry Sector is the Source of the Majority of COVID-19 Claims

… Data analysis by Aarthi Thiruvengadam Over the first few months of the COVID-19 pandemic, the workers’ compensation industry has gone through an unprecedented number of changes, from an increase in telemedicine to a shift to working from home. To get a clearer … After reviewing the workers’ compensation claims data from January through June of this year, a few key trends stand out: Employees representing the healthcare industry sector …
Article

Economic Trends Impacting the Collision Repair Industry in 2019

… While new vehicle sales numbers have cooled from the records of the previous couple of years, the strength of the US economy continues to have an impact on consumer behaviors, driving patterns, and thus, the trajectory of the auto claims … make monthly payments more “affordable” for consumers. According to Lending Tree, the average American auto loan term is 69 months for new vehicles and 65 months for used vehicles. 9  The …
News Release

Mitchell Teams With Mazda North American Operations to Launch U.S. Collision Repair Network

… —Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, and Mazda North American Operations (MNAO) today announced the launch of the Mazda Collision Network. The Network … stage of the vehicle lifecycle, from purchasing a new car to properly restoring it following an accident.” The Mazda Collision Network differs from other Original Equipment Manufacturer …
Article

Beyond Boundaries: How an Injured Worker Became an Inspiration for All

… As a case manager, a big part of my job is to motivate and advocate for injured workers. However, I often find that my … from the workers themselves. Such is the case with Todd Eckley, a land surveyor who sustained an incomplete C6-7 fracture, leaving him paralyzed from the waist down and with limited use of … workouts. He has received generous support from his church and friends, who collected money to purchase a van which Todd has converted to a wheelchair-accessible vehicle. This allowed him to …
Blog

Beyond Boundaries: How an Injured Worker Became an Inspiration for All

… As a case manager, a big part of my job is to motivate and advocate for injured workers. However, I often find that my … from the workers themselves. Such is the case with Todd Eckley, a land surveyor who sustained an incomplete C6-7 fracture, leaving him paralyzed from the waist down and with limited use of … workouts. He has received generous support from his church and friends, who collected money to purchase a van which Todd has converted to a wheelchair-accessible vehicle. This allowed him to …
Article

A Guide to Making Specialty Bill Review a Good Fit for You: An Account Manager's Perspective

… In the complex world of medical bill review, specialty bill review stands out as a powerful tool for achieving significant savings. Chad Countryman, a seasoned account success director at Enlyte, shares his insights on how he coaches clients to understand … may not cover charges. FairPay Flex is really an opportunity for clients to take advantage of additional savings opportunities that may not exist in a traditional network model. Q: How …
Article

How an Internal Job Search Can Help Make an ADAAA Accommodation

… possible when limitations prevent employees from performing the essential job functions or an accommodation would create undue hardship for the employer. Download Now. …
Article

How an Internal Job Search Can Help Make an ADAAA Accommodation

… possible when limitations prevent employees from performing the essential job functions or an accommodation would create undue hardship for the employer. Download Now. …
Article

Plugged-In: EV Collision Insights Q3 2025

… for repairable, collision-damaged battery electric vehicles (BEVs) rose to 3.21% in the U.S.—an all-time high and increase of 4.2% year over year. Predictably, new BEV purchases surged, jumping 36% compared to Q3 2024 as many American consumers capitalized on the $7,500 tax credit that expired on September 30. Several … Top North American BEV Markets Based on Repairable Claims Frequency Q3 2025 … Top Five BEVs by Percentage of Repairable BEV Claims *Difference between Q3 2025 and Q2 2025. …
Blog

Will Naloxone Become Available for Purchase without a Prescription?

… intranasal ( Narcan® Nasal Spray ) naloxone. While they can be administered by someone outside of the healthcare profession, they are only obtainable with a prescription. The Food and Drug Administration ( FDA ) believes an over the counter (OTC) version may remove barriers for obtaining naloxone, particularly for people who are not under the care of a physician or who may be hesitant to admit to issues with opioid abuse. One of the barriers …
Blog

At the eye of the storm: An opioid overdose epidemic and a viral pandemic converge

… As 2020 opened, a persistent and tragic opioid overdose epidemic was near the front of a list of national concerns in the US. Some 20+ million Americans are reported to have a … a life changing public health and personal response for us all. For those struggling with an opioid use disorder, it no doubt contributes to the daily challenge of managing that … Program. Accessed at: http://www.odmap.org/Content/docs/news/2020/ODMAP-Report-June-2020.pdf 4 American Medical Association. AMA urges CDC to revise opioid prescribing guideline. Accessed at: …
Article

Holiday Stress Management: Finding Joy Amidst the Stress

… painted with joy, family bonding, and festive activities, can paradoxically become a hotbed of stress. While the sparkle of the holidays remains alive in our hearts, the responsibility of managing preparations, … anticipated in childhood, morph into a stressful juggernaut in adulthood? Research from the American Psychological Association (APA) reveals that a significant number of Americans … Lack of time Lack of money Commercial pressures Gifting expectations Dietary temptations Decoding the …
Article

DevSecOps: An Interview with Peter Chestna at Mitchell DevCon 2018

… Each year at Mitchell's DevCon, CTO Erez Nir , brings together hundreds of the company's information technology, engineering and development staff for a full day of keynote and working sessions designed to educate, inspire and celebrate the teams and people … the fundamental role security plays in the development process. Chestna is the Director of Developer Engagement at CA Veracode where he provides customers with practical advice on how …
Podcast

When Life Gets in the Way of RTW

… One of the perplexing mysteries of workers’ comp is when a solid return-to-work plan doesn’t come to fruition. Though all … Mariellen, let’s start with this scenario: an injured employee is not meeting his return-to-work goals. His claims management team is … and comorbidities were factored into his risk assessment score and this person had no history of mental health issues. What could they have missed? …
Article

The Future of Humane Automation in Property & Casualty Claims and Collision Repair: Emotion AI

… Times best-selling author, Kai-fu Lee , has described the era we are living in as “the age of implementation,” or a time period during which artificial intelligence (AI) is moving out of the lab and into practical applications. As it does, it is raising questions and concerns about what the ongoing advance of AI means for humankind, the future of work , and for those of us in the Property & Casualty …
Article

Plugged-In: EV Collision Insights 2025 Year in Review

… Download Report Subscribe Now After several years of steady growth, the battery electric vehicle (BEV) market experienced significant volatility in … Automotive manufacturers scaled back investments—including Ford with its F-150 Lightning end of production announcement —and the U.S. and Canada rescinded tax credits designed to boost … collision facilities to maintain, or expand, existing capabilities and auto insurers to account for these additional repair operations and costs when underwriting. OEM Parts …
Article

Medicare Secondary Payer Recovery Portal (MSPRP) User Guide Updates and MSP Portal Enhancements

… has made enhancements to the Medicare Secondary Payer Recovery Portal (MSPRP) and has issued an updated version (v 4.9) of the MSPRP User Guide to coincide with the enhancements. As you may recall we advised of these pending portal enhancements in our June 3, 2020 MSA News Alert. These enhancements …   tooltips allows a user to view descriptions of diagnosis codes, Current Procedural Terminology/Healthcare Common Procedure Coding System …
Article

Medicare Secondary Payer Recovery Portal (MSPRP) User Guide Updates and MSP Portal Enhancements

… has made enhancements to the Medicare Secondary Payer Recovery Portal (MSPRP) and has issued an updated version (v 4.9) of the MSPRP User Guide to coincide with the enhancements. As you may recall we advised of these pending portal enhancements in our June 3, 2020 MSA News Alert. These enhancements …   tooltips allows a user to view descriptions of diagnosis codes, Current Procedural Terminology/Healthcare Common Procedure Coding System …
Article

The Shift in Mobility Patterns

… Just two years ago, some experts predicted the end of private vehicle ownership and the growth of shared mobility or Mobility as a Service (MaaS) . Then came COVID-19. The pandemic and its … mobility patterns has disrupted original forecasts and shifted expectations. Today, the future of transportation looks dramatically different than it did 12 months ago—and it continues to … vehicle miles traveled per month in the US to 500 million, a compound annual growth rate of more than 150%. In addition, public transit projects were increasing rapidly, including the …
Article

Motor Vehicle Markets: Q2 2017

… WardsAuto 10 Best-Selling U.S. Cars and Trucks As of July 2017 Source: WardsAuto InfoBank   … Tom Kontos, Executive Vice-President, ADESA Analytical Services. ADESA is a leading provider of wholesale used vehicle auctions and ancillary remarketing services. As part of the KAR Auction Services family, ADESA works in collaboration with its sister company, …
Article

Specialty Solutions Spotlight: Managing Medical Device Warranties in Workers’ Compensation

… compensation claims? Not all durable medical equipment (DME) referrals are completed at purchase. Some include warranties that need to be monitored and maintained, including items like … failures, repairs, replacement, and can include technical support and prorated refunds. All of which, if not managed, can drive up the cost of a workers’ comp claim.  What’s Required from … It’s one thing to have a warranty, and another to proactively manage it, especially as an adjuster handling multiple claims entailing countless equipment items. Warranty management …