Article

WorkCompWire: Michael Valasek: Ensuring a Quality IME Result: Three Players in the Process

… A certain amount of contention has come to surround the independent medical examination (IME) process. Oftentimes, both the insurer and claimant will obtain an IME to substantiate their respective opinions on a case. Rather than bringing about …
Conference

CIECA CONNEX Conference 2025

… will gather at the 2025 CIECA CONNEX Conference, themed "Insights to Innovation: The Future of Collision Industry Technology.” The event will feature presentations on emerging technologies … Mitchell is continuing its sustained support of CIECA as a Silver sponsor of the CONNEX Conference. The event provides an excellent opportunity for collision professionals and other industry insiders to network with …
Author

Chad Countryman

… Chad Countryman is senior director of client services for Enlyte, where he leads a team responsible for delivering data-driven and … 2014. Throughout his time in client services, Countryman has led several teams with oversight of more than 50 clients. Integrating customer collaboration and best practices to achieve optimal outcomes, Countryman has been recognized as an Enlyte Director of the Year and earned Elite Counsel status. …
Author

Mariellen Blue

… management, telephonic and field case management, IME, and MCO services. As a graduate of the Helene Fuld School of Nursing, Ms. Blue has an extensive background in nursing, case management, and utilization review. She is a registered …
Article

Ask The Pharmacist: Tobacco’s Impact on Wound and Bone Healing in Workers’ Comp

… What implications does tobacco use have on medical treatment and the process of healing in workers’ compensation? Tobacco use and smoking has wide-ranging implications for … to negatively impact medical treatment outcomes and wound healing processes. In the context of workers’ compensation, where injured employees undergo medical treatment and rehabilitation, … of comprehensive workers' compensation programs that incorporate smoking cessation support as an integral part of tailored rehabilitation and recovery plans. By offering tobacco cessation …
Author

Nina Smith

… Nina L. Smith is executive vice president and general manager of Enlyte's Customer & Market Operations. As a passionate, customer-centric business executive, Ms. Smith oversees an organization dedicated to bringing process improvement, greater efficiencies, and lower costs …
Article

Specialty Solutions Spotlight: Charging Medical Devices Safely

… However, understanding how to safely charge these devices is essential to prevent the risks of overheating, which can lead to fires, minor injuries or even serious burns. Failure to … and use these devices can lead to costly replacements and potential gaps in treatment or care an injured employee may need.  Follow these best practices to safely charge medical devices:  … even injuries.  While charging the device, inspect it and the charging accessories for signs of damage, like melting or warping where the charger plugs into the device. Stop charging …
Article

Specialty Solutions Spotlight: Expert Care Coordination for Catastrophic Claims

… However, when they do happen, you want a partner who can holistically address the needs of the claim. Catastrophic claims require coordination of sophisticated medical care, rehabilitation, specialty services, home care and even personal … catastrophic claims simplifies the process by providing a single point of contact to access an established national program with extensive provider relationships for all necessary equipment …
News Release

Enlyte Launches Bundled Solution for Auto Bodily Injury Cost Containment

… claims. Today, Enlyte is working to streamline that process by launching PrecisionDirect , an integrated provider negotiations and networks solution designed to free up adjusters to focus … typically paid in full to providers treating the injured parties. By leveraging two methods of cost containment—the breadth of Coventry’s network and the expertise of negotiators—Enlyte is able to facilitate fair and …
Author

Courtney Chandler

… Courtney Chandler is senior manager of product management for the Pharmacy Solutions business unit where she drives product vision from conception through launch. Ms. Chandler is an expert in technology, processes and industry regulations and is committed to delivering the …
Author

Mike Lawlor

… Mike Lawlor is an expert in auto and property claims practices and is Mitchell’s vice president of APD Strategy …
News Release

Risk & Insurance: Treating Pain Without Drugs

… From high praise to a spiraling crash, opioid-based pain medications are out of favor. Once thought to be the solution to chronic pain, opioids opened the door to an even bigger and scarier addiction epidemic — one that menaces the workers' comp industry and …
News Release

Mitchell | Genex signs agreement to acquire Coventry Workers' Comp Services, aligning premier medical management and cost containment providers

… and expands industry-leading solutions to produce better claims outcomes and improve lives of injured parties … Mitchell | Genex, a leading provider of cost containment technology, clinical services, and disability management, has announced an agreement to acquire Coventry Workers' Comp Services from CVS Health (NYSE: CVS). Coventry … accelerates property, casualty and disability claim processes through the broadest continuum of technology and services, best-in-class clinical and pharmacy solutions, an expansive range of …
News Release

New Mitchell Solution Automatically Populates Collision Estimates with Recommended ADAS Operations -

… — Mitchell , a leader in the development of innovative auto physical damage technology solutions, today announced the upcoming availability of Mitchell Diagnostics Sync. The company’s newest offering allows recommended ADAS operations … SEMA (#35171 in the Upper South Hall) or complete the form on this web page . About Mitchell, an Enlyte Company Mitchell International, Inc. is a leader in the development of innovative auto …
News Release

New Mitchell Solution Automatically Populates Collision Estimates with Recommended ADAS Operations

… — Mitchell , a leader in the development of innovative auto physical damage technology solutions, today announced the upcoming availability of Mitchell Diagnostics Sync. The company’s newest offering allows recommended ADAS operations … SEMA (#35171 in the Upper South Hall) or complete the form on this web page . About Mitchell, an Enlyte Company Mitchell International, Inc. is a leader in the development of innovative auto …
News Release

Mitchell l Genex Signs Agreement to Acquire Coventry Workers' Comp Services, Aligning Premier Medical Management and Cost Containment Providers

… —Mitchell | Genex, a leading provider of cost containment technology, clinical services, and disability management, has announced an agreement to acquire Coventry Workers' Comp Services from CVS Health (NYSE: CVS). Coventry Workers' Comp Services is a premier provider of care and cost management programs for workers' compensation and auto insurance carriers, …
Conference

AASP Northeast Trade Show

… Northeast is a trade show tailored specifically to fit the needs of today's professionals representing all walks of the automotive repair industry. Located just minutes from New York City, Northeast provides … opportunities. The Mitchell team is excited to have a strong presence on the show floor, with an interactive exhibit featuring the latest Mitchell solutions for the repair industry. We look …
Article

WorkCompWire: Using Data to Affect Change in Workers' Comp

… Ron Skrocki, Senior Vice President at Genex Services, emphasizes the transformative power of data analytics in the workers' compensation industry. He advocates for an evolutionary approach to change, leveraging continuous data analysis to identify high-risk … provider networks, and enhance treatment protocols. Skrocki underscores the importance of collaboration among stakeholders and the integration of subject matter expertise to translate …
Podcast

Rigorous vs. Permissive UR — Going Beyond the ‘Comfort Level’

…   I’m Tom Kerr. In part one of our podcast on rigorous vs. permissive utilization review , Ron Skrocki discussed the … nurses. More and more typically, they're not US‑based, they are typically collaborating in an ad hoc, unstructured way with claims examiners. And then, of course, you've got escalation to a specialty match physician for those treatments that you … So what’s the advantage of using physicians early on in the process? …
Article

Top Auto Casualty Trends to Watch in 2022

… significant staffing shortages. As we enter 2022, insurance carriers will need to manage many of these trends expected to continue. To help you prepare and navigate what’s next, here are Enlyte’s top 2022 predictions: Miles Driven Will Fluctuate; Severity Will Continue to Rise Provider … Technology Use, Automation Will Continue, Especially Amid Staffing Shortages The Quick Pace of Regulatory Change Will Continue Prescription Management, Driving Under the Influence Will …
Blog

Coventry Cares

… In a recent company-wide survey, Coventry employees shared what they have been doing to be of assistance during this unusual and trying time. Those who responded shared that they have spent over 500+ hours of personal time volunteering! While most of those are making masks (over 500+ created so far) and helping people who need food, we’re also … where her sister is a Registered Nurse. In addition to the need for masks, Gina and some of our employees recognized there is a need for additional personal protective equipment (PPE). …
Podcast

Is Your Data Program Dated?

… : I’m Tom Kerr. The use of data analytics in workers’ comp has been steadily growing over the past decade. Yet, turning … has always lagged behind other industries like group health, and analytics is certainly one of those areas that we've struggled on. In the past, work comp was always good at widget counting … is marching ahead. They're looking at treatment activities, they're looking at what kind of services can be done to prevent treatments from happening and prevent more serious conditions …
Article

Unleash Your Path to Success: Introducing a Strategic Resource Hub for Claims Leaders

… The intricate demands and complexities of workers’ comp and auto casualty claims present both daunting challenges and remarkable new … Empowering the Future of Claims Leadership  … to Comeback, uncovering data-driven solutions to boost employee recovery. Save June 10 for an eye-opening webinar, Resilience Redefines Results, featuring Dr. Michael Lacroix, Ph.D., … In Q4, get an inside look at how a holistic approach across the claims continuum unleashes new opportunities …
Case Study

Rising from the Fall

… laborer experienced a traumatic brain injury (TBI) after falling off a truck resulting in loss of consciousness, intracranial injury and bleeding. The man was rushed to an ICU where he received immediate care. Though the injured worker healed quickly from his … injured employee to function, but her efforts resulted in total cost savings at $222,295 for an ROI of more than 9:1.   View More Stories …
News Release

Mitchell Technology to Power New Virtual Estimating Service from Collective

… —Mitchell, an Enlyte company and leading technology and information provider for the  Property & Casualty … photos, these specialists produce estimates on demand—assisting carriers in their delivery of a more streamlined, digital claims experience. Prior to introducing Collective’s virtual … more than 300,000 estimates nationally. “The estimating process is the most important driver of a policyholder’s digital satisfaction. However, insurers are meeting customer expectations …
News Release

Genex Develops Ebola Guidelines for the Workers' Comp Industry

… – As health care experts worldwide work diligently to curb the spread of the deadly Ebola virus, Genex Services, LLC, one of the nation's largest providers of managed care services, is doing its part by issuing one of … staff, among others,” said Guzick. “These workers are more likely to come into contact with an infected person or their bodily fluids. With so many workers at risk, it's critical that …
Article

Humanizing the Collision Claims Experience in the Digital Age

… means understanding the customer journey, what they need to do and how they feel at each stage of the journey.” 1 To do this, you must begin by understanding the customer journey and the … Customers increasingly prefer self-service solutions. However, automated services need to have an escape hatch to connect with a live agent quickly. According to Insurance Nexus , “Customers … they receive, but, during a claim, when a distressing loss may have occurred, the importance of human empathy cannot be understated.” 1 While chatbots help automate the claims process, they …
Podcast

Closing Loopholes: Tackling Drug Price Inflation in Work Comp

… Congress has wrestled with drug costs for quite a while now. Can you talk about the number of bills currently in Congress that address these concerns at the federal level? … Sure. There’s a number of things happening at the federal level. There are bills in Congress right now and one of the … happen. Rebates have a safe harbor exemption right now from the kickback statutes. And there’s an effort underway in Congress to remove that safe harbor and to make kickbacks or make the …