Insights
Quality Assurance in Case Management
Quality assurance is a vital part of any workers’ comp claim. No more so than in case management, where details and communication matter most. In today’s Inside Workers’ Comp, I’m joined by three Genex experts — Judy Speirs, Case Management Senior Product Manager, Linda Mastropaolo, Case Management Product Manager, and Linda Wolf, Case Management Senior Product Manager — to discuss how case managers ensure quality in their cases and why it’s so important to meet these objectives.
Getting OnBoard With New York's Regulatory Changes
Over the last few years, New York has been implemented new reforms to increase the speed and efficiency of its claims process. In today’s Inside Workers' Comp, Dr. Lisa O'Connor, Genex's Associate Clinical Director, Utilization Review, tells us about one of them, OnBoard, New York’s new online web portal for processing workers’ comp claims.
Ancillary provider's role in catastrophic claims
In workers’ compensation, catastrophic claims often require a lot of ancillary services which are extremely vital to an injured employee’s recovery.
Is Your Workplace Safe2Work?
As employers are looking for efficient ways to keep work environments safe from COVID-19, Optis has developed Safe2Work, an app-enabled, web-based health screening program designed to help stop the
Using Risk Prediction Technology to Move Claims Forward
Technology is playing a larger role in helping comp claims progress. In today’s Inside Workers’ Comp, Bobbie Doyle, director of utilization management at Genex, explains the ins and outs of a program designed to do just that. It’s called Referral Expert.
Using the ODG’s Treatment Analyzer on Outcomes to Improve RTW
Workers’ comp professionals rely on the Official Disability Guidelines (ODG) to help guide the return-to-work process for injured employees. And one of the ways ODG has helped boost this effort is through its Treatment Analyzer on Outcomes or TAO Index. In today’s Inside Workers’ Comp, Mariellen Blue joins us to explain the ins and outs of TAO.
Field Strategies for Claims Success During COVID
It’s been two months since the World Health Organization declared COVID-19 a pandemic. Our world has changed in many ways since then, but one thing that hasn’t is Genex field case managers’ commitment to move claims forward. In today’s Inside Workers’ Comp, we talk to Tim Howard, Senior Vice President of field case management, to discuss how his team is operating under restrictions and how he sees the process evolving as states start to open up.
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