Insights
The Insurance Workforce: How to Maintain Knowledge & Set New Employees up for Success
For the past few years, the insurance industry has become increasingly concerned that many of its most experienced adjusters are thinking about retirement. As many of our most veteran employees are getting ready to walk out the door, the industry needs to not only find a way to retain all of their invaluable expertise, but also make changes to attract, train and retain more young workers to take their place. The COVID-19 pandemic has only sped up the need for the industry to adapt. Let’s take a closer look at three main factors affecting today’s insurance industry workforce.
Partnering to Transform the Claims Journey
Peanut butter and jelly. Bacon and eggs. Coffee and cream. It’s hard to imagine one without the other. In fact, most would agree that they’re better together than apart. When it comes to business, the same can be said of great partners. Through shared vision and collaboration, successful partnerships have the power to delight customers, meet market needs and spark long-lasting transformation with the introduction of new, innovative solutions. Like any other market, the automotive insurance sector is dependent on fruitful alliances, especially those that use technology to enhance the claims process.
At the eye of the storm: An opioid overdose epidemic and a viral pandemic converge
2 MIN READ
s 2020 opened, a persistent and tragic opioid overdose epidemic was near the front of a list of national concerns in the US. Some 20+ million Americans are reported to have a substance use disorder and 2M of those misuse opioids.
Is Your Workplace Safe2Work?
As employers are looking for efficient ways to keep work environments safe from COVID-19, Optis has developed Safe2Work, an app-enabled, web-based health screening program designed to help stop the
Quality Control in Clinical, Interview with Sharon Riley
2 MIN READ
We interviewed Sharon Riley, Director of Service Operations for Field Case Management, Coventry about best practices for quality assurance within a clinical case management program. Read on for her insightful responses.
Opioid Risk Mitigation: Medication-Assisted Treatment (MAT) and Naloxone
2 MIN READ
This week in our in-depth review of our Coventry Drug Trends series, part three, we focus on opioid risk mitigation strategies. While opioids continue to decline in workers’ compensation as both a percentage of total script volume and costs, it remains vital to promote evidence-based strategies such as MAT and naloxone to curb opioid issues.
The Black Lives Matter Movement Is Changing Us for the Better
The first half of 2020 has been unprecedented. There has been some good, a lot of bad and even some ugly. But when I step back and think of one word that sums it all up, it is change. Looking back at where we were as recently as mid-February, our industry was slated for powerful growth and business-as-usual meant powering forward like any other year.