Insights
2021 Catastrophic Heart of Case Management Award Winners
3 MIN READ
The Heart of Case Management Award is a national program recognizing case managers who are highly regarded for transcending beyond their traditional job duties to improve the lives of thousands of
2021 Telephonic Heart of Case Management Award Winners
3 MIN READ
Watch the video and read the cases to learn how Telephonic Case Managers make a difference.
2021 Field Heart of Case Management Award Winners
3 MIN READ
Watch the video and read the cases of our Field Case Management winners to learn how these professio
Reliable Transportation Means Better Injured Employee Outcomes
1 MIN READ
For many of us, finding a ride is easier than ever. Services like Uber and Lyft have made it simple to summon transportation with a few taps to our phones. But for injured workers, getting from one place to another often remains daunting.
WC injuries in a new and inexperienced workforce
4 MIN READ
We recently met with Anne Levins, our Senior Vice President of Product Strategy & Analytics at Coventry, to talk about the boom in employee turnover in 2020 and 2021, as well as its ramifications in workers’ compensation.
Long-Lasting Pandemic Trends That Might Surprise You
It is no surprise that the COVID-19 pandemic has changed much about the way we live and do business.
Cultural Humility: The Next Step in Delivering Quality Care to Culturally Diverse Communities
1 MIN READ
In this Genex Insight paper, Mariellen Blue, national director of case management, explains how cultural humility leads to a better understanding of an injured employee’s health-related beliefs and behaviors, allowing case managers to make accommodations that align with these values and improve return to work.