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Risk & Insurance Article

Is Workers’ Comp’s Golden Era Transitioning to a New Normal? Three Threats that Could Reshape the Market

Workers’ compensation has enjoyed a prolonged period of profitability, but new challenges may be on the horizon. In this Risk & Insurance article, Enlyte’s Dave Torrence discusses key threats facing the market, including rising medical costs, workforce changes and economic pressures that could reshape claims, profitability and risk strategies in the years ahead.
Mitchell Article

ICW Group Reduces the Pain of Recovery with Surgery Concierge Service

ICW Group Insurance Companies is the largest group of privately held insurance companies headquartered in California. Quoting more than $3 billion annually, ICW Group represents a group of carriers offering property, auto and workers’ compensation insurance. The company is recognized nationally as an industry leader in helping policyholders achieve fewer and less costly claims. It is also a leading advocate of high-touch customer service, particularly in supporting injured workers.
Mitchell Article

Texas Farm Bureau Insurance Puts Customer Service in the Driver’s Seat with Improved Workflow Processing

For more than 50 years, families have relied on Texas Farm Bureau Insurance to help them manage risk in their everyday lives. The company occupies a unique market position, serving customer communities where people’s reputations are based on trust and agreements are often sealed with a handshake. Texas Farm Bureau has thrived by emphasizing high-touch, personalized service as an operational hallmark, inspiring many customers to traditionally hand down their memberships to offspring. 
Workers' Comp Article

Case Management Beyond Return to Work

3 MIN READ

Like many of you, I sometimes get bogged down by the negativity that plays out in our daily newsfeeds. Don’t get me wrong, as a long-time journalist, I’m not one to blame the messenger for reporting sad or unpleasant news, but sometimes we all need a reminder of the positive moments that happen more frequently than we realize.
Workers' Comp Article

StateWatch: Bill Review October 2017

3 MIN READ

Keep current with new legislation and its potential effect on your organization.
Mitchell Article

Managing Medical Records is Key to Improving Third Party Claim Settlements

Documents that adjusters receive from attorneys or claimants related to third party claims are typically unorganized, inaccurately coded and seemingly stacked a mile high. It can feel like an insurmountable challenge to organize, digitize and understand every detail of the medical records, but processing a claim without first organizing, capturing the data and properly coding documents can make it difficult for an adjuster to efficiently reach the most accurate settlement.
Auto Casualty Article

From FNOL to Settlement: Improving Third Party Claims with Data Driven Decisions

4 MIN READ

Effectively adjudicating third party auto casualty claims can be a complex web of analysis and decision-making that challenges even the most experienced adjusters. Each of the many decisions made during the lifecycle of a third party claim can potentially affect the outcome—for better or for worse.
Mitchell Article

Growth in Special Materials and Its Impact on Estimating

While taking in the OE companies at the NACE and SEMA shows this past year, I was truly amazed to see their increasing use of special materials and construction techniques. I saw General Motors had the Cadillac CT6 cut-away at NACE, while at SEMA, they displayed a Chevy Bolt body shell, highlighting all of the materials, rivet styles, glues, and more.
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