Claims Magazine: 8 Strategies for Combating Opioid Addiction

August 4, 2019

When employees injure themselves at work, a potentially lethal risk may ensue — they may be prescribed and become addicted to an opioid painkiller. As we know, the United States is currently experiencing an opioid epidemic — with

Man Down, but Not for Long

Meet Carrie McCullin, RN, CCM. Carrie McCullin has more than a decade of case management experience at Genex Services, and has been an RN for more than 25 years. Known for her excellent critical thinking skills and ability to handle crises no matter the day or hour, these characteristics came into play when McCullin fielded a call one Saturday morning.

Rising from the Fall

Catastrophic Case Management Meet Carolyn Lau, MBA, RN, CCM Carolyn Lau is a seasoned catastrophic case manager who has successfully managed numerou

Addressing Mental Health in the Workplace Using the Case Manager Approach

June 21, 2019

Mental health has traditionally been considered a pariah in workers’ compensation claims management. The old way of thinking is that when psychological issues enter the picture, claim costs spin out of control and return-to-work delays soar.

Early Arrival to Function

Meet Sara Fleming, RN, CCM. Sara Fleming’s extensive nursing career started in Great Britain and she has since earned licensure in three countries. She now calls the U.S. home and has nearly 25 years of case management experience under her belt. Working onsite for a major airline company, Fleming is recognized as the go-to case manager for helping injured employees recover in a timely manner.