CPT Code Changes for 2018: Things to Look Out For
4 MIN READ
A new year means new Current Procedural Terminology (CPT) code changes! There are a total of 314 code changes in the 2018 code set, and with 2018 just around the corner, it’s time to start thinking about how these changes will impact the casualty industry.
Texas Farm Bureau Insurance Puts Customer Service in the Driver’s Seat with Improved Workflow Processing
For more than 50 years, families have relied on Texas Farm Bureau Insurance to help them manage risk in their everyday lives. The company occupies a unique market position, serving customer communities where people’s reputations are based on trust and agreements are often sealed with a handshake. Texas Farm Bureau has thrived by emphasizing high-touch, personalized service as an operational hallmark, inspiring many customers to traditionally hand down their memberships to offspring.
From Airbnb to Uber: How Peer to Peer Insurance is Transforming the Insurance Industry
3 MIN READ
If you’ve ever taken Uber or stayed in an Airbnb, then you’ve participated in the peer-to-peer economy. Interestingly, Uber, which was founded in 2009, currently has a valuation of $62 billion. The company is on track to deliver 3 billion rides by the end of 2016—and the word “Uber”—as in “No need to pick me up. I’ll Uber,”—has gone from company name to generic verb for using any ridesharing service.
Five Qualities of an Effective Business Workflow Solution
12 MIN READ
No two payors are the same, so their business workflow solutions shouldn’t be identical either. Every insurer or third party administrator knows their business best and needs a workflow solution which adapts itself to their unique business priorities and rules. Now learn the five qualities that make a business workflow work for your business.
Five P&C Hot Topics and the Trends Fueling Them
Does virtual reality have practical applications for the P&C and collision repair industries? While it may be too soon to say what the overall impact will be, we are seeing interesting applications that go beyond entertainment. Virtual reality is being used to train doctors, create architectural models, and test the safety of new car models in a virtual setting before manufacturing them. It’s easier to see the potential benefits of augmented reality.
Insurance Chatbots Are Transforming The Industry With Automation
3 MIN READ
Bots are cropping up everywhere. Just six months after their launch on Facebook Messenger, there were 34,000 of them on the platform. But just what are they and why do they matter? First, it’s important to understand that the term ‘bot’ encompasses many different types of technology, and the technologies themselves serve a huge range of purposes—from rules-based robotic processing automation (RPA) for automating back-office processes that would ordinarily have to be done by a person, to complex, AI-powered, human personas serving as customer service agents.
How Enterprise Companies Are Choosing the Right Hybrid Cloud Architecture
4 MIN READ
IDC predicts that more than 80 percent of enterprise IT organizations will commit to hybrid cloud architectures by 2017. And it’s recently been reported that Uber, the ride-hailing app, is moving in that direction. According to Business Insider, Uber is soliciting bids from Google, Microsoft, and Amazon in order to move some parts of its code to the cloud.