Consumer Self-Service Expectations are the New Normal
In 2016, smartphone ownership for individuals 13 years of age and older surpassed 81% in the United States, effectively reaching full market saturation. The remaining 19% represent either “technology laggards,” unlikely ever to use smartphones, or those who are still in grade school and simply without a smartphone yet.
The Program Freedom Experience
On January 17, 2018, Mitchell hosted the one-of-a-kind Program Freedom Experience in Palm Springs, CA. The afternoon included a dynamic presentation from Mitchell leaders and partners, as well as hands-on interactions and a chance to network with a robust mix of industry influencers.
Winners to be announced at the P&C Conference in October
We are excited to announce the winners of our first annual Mitchell mPower Awards at our P&C conference, October 18, 2017. With a focus on delivering better outcomes for their customers, this years’ winners transformed processes and innovated services resulting in a positive impact on their business.
Building a Strong Company Culture For Better Outcomes, Brand Beliefs, and Behaviors.
Culture isn’t accidental. It takes a conscious commitment from leadership across the company to decide what they want the company experience to be and deliberate action to drive it into all aspects of the business—including the employee and customer experience.
Lessons Learned from an Enterprise Software Company on the Journey to DevOps Transformation
A few years back, I invited Gene Kim, DevOps evangelist and author of the book, The Phoenix Project: A Novel about IT, DevOps and Helping Your Business Win, to speak at Mitchell’s annual developer conference, DevCon.
Auto Glass Week 2017
The Auto Glass Week 2017 conference features a dynamic group of speakers, panelists and keynotes, as well as an exhibition flo
IAIABC 103rd Convention
The International Association of Industrial Accident Boards and Commissions (IAIABC) is an association of workers' compensation