Five P&C Hot Topics and the Trends Fueling Them
Does virtual reality have practical applications for the P&C and collision repair industries? While it may be too soon to say what the overall impact will be, we are seeing interesting applications that go beyond entertainment. Virtual reality is being used to train doctors, create architectural models, and test the safety of new car models in a virtual setting before manufacturing them. It’s easier to see the potential benefits of augmented reality.
Growth in Special Materials and Its Impact on Estimating
While taking in the OE companies at the NACE and SEMA shows this past year, I was truly amazed to see their increasing use of special materials and construction techniques. I saw General Motors had the Cadillac CT6 cut-away at NACE, while at SEMA, they displayed a Chevy Bolt body shell, highlighting all of the materials, rivet styles, glues, and more.
Mitchell Total Loss Data Q2 2017
The chart below illustrates the total loss data for both vehicle age and actual cash value of total loss vehicles processed through Mitchell servers.
Consumer Self-Service Expectations are the New Normal
In 2016, smartphone ownership for individuals 13 years of age and older surpassed 81% in the United States, effectively reaching full market saturation. The remaining 19% represent either “technology laggards,” unlikely ever to use smartphones, or those who are still in grade school and simply without a smartphone yet.
The Program Freedom Experience
On January 17, 2018, Mitchell hosted the one-of-a-kind Program Freedom Experience in Palm Springs, CA. The afternoon included a dynamic presentation from Mitchell leaders and partners, as well as hands-on interactions and a chance to network with a robust mix of industry influencers.
Winners to be announced at the P&C Conference in October
We are excited to announce the winners of our first annual Mitchell mPower Awards at our P&C conference, October 18, 2017. With a focus on delivering better outcomes for their customers, this years’ winners transformed processes and innovated services resulting in a positive impact on their business.
Building a Strong Company Culture For Better Outcomes, Brand Beliefs, and Behaviors.
Culture isn’t accidental. It takes a conscious commitment from leadership across the company to decide what they want the company experience to be and deliberate action to drive it into all aspects of the business—including the employee and customer experience.
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