Quality Assurance in Case Management
Quality assurance is a vital part of any workers’ comp claim. No more so than in case management, where details and communication matter most. In today’s Inside Workers’ Comp, I’m joined by three Genex experts — Judy Speirs, Case Management Senior Product Manager, Linda Mastropaolo, Case Management Product Manager, and Linda Wolf, Case Management Senior Product Manager — to discuss how case managers ensure quality in their cases and why it’s so important to meet these objectives.
Examining Social Determinants of Health: The Whole Person Approach
3 MIN READ
In the past five years, terms such as advocacy, engagement, coaching, and even “whole-person approach” have been widely discussed within workers’ compensation — for good reason.
How Remote Ergonomics Assessments Help Prevent Home Office Injuries
1 MIN READ
For many employees, remote work started as a temporary displacement from office worksites due to COVID-related shutdowns.
New York Drug Formulary and Prior Authorization Process
On-Demand
The New York State Workers’ Compensation Board (NYWCB) has adopted new rules regarding its workers’ compensation drug formulary including a web-based portal, which is required for prior authorizati
Crisis Response: Returning to Productivity After a Critical Workplace Accident
On-Demand
Crisis Response programs can help employers and payers support the victims and witnesses of traumatic workplace incidents, including robberies, assaults, deaths, severe injuries, and natural disast
Look for a Broken Spirit, Not Just a Broken Bone
4 MIN READ
When someone gets hurt on the job, the workers’ compensation system is often adept at zeroing in on an injury and delivering timely care. But that well-intentioned focus on a patient’s physical bruises can make it easy to miss the mental ones, which might be harder to spot. Today, a comprehensive approach that identifies and meets an injured employee’s needs is more important than ever because the coronavirus pandemic is blanketing everyday life with added stresses that threaten to imperil an employee's recovery.
Phoenix Rising Bonus Cuts: Survival and Recovery
1 MIN READ
As we wrap up our Inside Workers’ Comp series for the year, we thought we’d leave you with a positive podcast