We deliver service excellence by assessing and analyzing all aspects of the case management process. We focus on continually evolving and improving the delivery of our services to meet our customers’ unique needs.
In addition to onsite case management, Genex provides national telephonic case management, recorded statements, and translations for non-English-speaking claimants Genex boosts more than 200 bilingual case managers, speaking more than 20 languages.
Highly-Credentialed Case Managers
Genex follows URAC Case Management Standards and CMSA Standards of Practice. Our staff are bound by the standards and ethics of the certifications they hold (i.e., CCM, CDMS, CRC), and our quality assurance programs reflect these standards.