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Case Management

Rely on the Most Experienced Case Management Staff in the Industry

You need to get injured employees better, and fast. Mismanagement of claims can result in escalating costs and delays in return to work. From early telephonic intervention through field, catastrophic, and vocational interventions, our highly-credentialed case managers specialize in aggressive and professional management of each case to achieve its optimal outcome.

Genex Helps Injured Employees Get Better Faster

  • More than 2,000 case managers
  • 800+ catastrophic case managers
  • A case manager within an average of 8.7 miles of providers
  • 15% of case managers are bilingual
Field Case Management

In-person, direct case management to expedite recovery and return to work.

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Telephonic Case Management

Early telephonic early intervention program developed to promote optimal medical treatment and early recovery.

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Catastrophic Case Management

Specialized, nationwide catastrophic injury management program available 24/7.

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Quality Assurance

We deliver service excellence by assessing and analyzing all aspects of the case management process. We focus on continually evolving and improving the delivery of our services to meet our customers’ unique needs.

Multicultural Services

In addition to onsite case management, Genex provides national telephonic case management, recorded statements, and translations for non-English-speaking claimants Genex boosts more than 200 bilingual case managers, speaking more than 20 languages.

Highly-Credentialed Case Managers

Genex follows URAC Case Management Standards and CMSA Standards of Practice. Our staff are bound by the standards and ethics of the certifications they hold (i.e., CCM, CDMS, CRC), and our quality assurance programs reflect these standards.