Telephonic Case Management
Where AI Meets Empathy
We’re redefining telephonic case management by leveraging real-time data analytics and machine learning to preemptively address potential risks and optimize case outcomes.
Keep every claim covered, your people supported, and your reputation strong
Whether you’re managing a temporary staffing gap or facing a surge in referrals, unaddressed caseloads can quickly impact service levels, outcomes and team morale. Enlyte’s overflow support model gives you instant access to experienced, jurisdictionally licensed nurses who operate like an extension of your internal team.
Savings With Enlyte Telephonic Case Management
Lower litigation rate than WCRI by
18%
Average Days Saved
57
TCM reduces disability durations by
39%
Claims referred within 90 days of injury have an average RTW/MMI impact of
90%
Overflow at Work
Check out our case study and see how companies like you are saving money and improving efficiencies with our TCM overflow option.
GenexEngage: Enhancing Efficiency with Predictive Analytics
GenexEngage transforms case management through predictive and demonstrated risk modeling, harnessing integrated data from claims, medical and pharmacy records. Our capability employs a machine-learning model to pinpoint potential risks at the earliest stages of a claim, facilitating prompt and precise allocation of clinical resources. Watch our video to learn more.
Extend Capacity, Maintain Control
- Dedicated Nurse Alignment: We match jurisdictionally licensed, experienced TCMs to your jurisdictional or licensing needs.
- Works Like Your Team, Without the Lift: Our case managers integrate into your workflows, documentation systems, and reporting cadence, with no need to change how you operate.
- Seamless Documentation & Communication: Whether via email, direct electronic interface, or copy/paste, our notes and updates flow directly into your claim system with minimal adjuster touch.
- Built-In Clinical Oversight: Supervisor and management oversight to ensure compliance, performance consistency, and quality assurance.
- Flexible Resource Calibration: As volumes fluctuate, we flex with you. Regular collaboration and performance reviews ensure resources scale up or down as needed.
- Proven Training & Tenure: All case managers are trained in motivational interviewing and behavioral coaching and focus on injured employee advocacy.
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To help lower your total cost of risk and return injured workers to work as quickly as possible, we offer a FREE consultation with a workers’ comp expert. Together, we will begin to build a workers' comp program to meet your company’s unique needs.