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Social Security Disability
SSDI Representation that Protects Your Disability Program
Guiding claimants through Social Security Disability Insurance (SSDI) while protecting your book of business is complex. Genex, an Enlyte company, delivers SSDI representation that accelerates offsets, improves overpayment recovery, and reduces long-term disability (LTD) claim liability for carriers and self-insured employers. We combine nationwide legal expertise, disciplined early intervention, and modern technology to support your claim teams and create better outcomes for claimants.
Nationwide SSDI representation for faster awards and healthier reserves
Genex provides Social Security Disability representation across the United States and Puerto Rico. Your claimants work with a dedicated team of Social Security attorneys, specialized claims staff, and local counsel who understand the nuances of the process and stay closely aligned with Social Security offices.
Our model focuses on early, targeted action so more claims are awarded sooner and with smaller overpayments. This helps protect your LTD program while giving claimants the support they need during a difficult time in their lives.
What our team delivers
Representation at every stage of the SSDI process, from initial application through appeals and hearings when needed
Direct contact with Social Security offices on behalf of the claimant to reduce cycle time and administrative burden on your internal teams
Early intervention strategies that shorten time to award and help minimize overpayment balances
Clear education for claimants about SSDI entitlement and LTD overpayment responsibilities to increase engagement and repayment
Comprehensive file reviews, collaborative partnership meetings, and client training to keep SSDI activity aligned with your disability and absence strategy
Proven SSDI results you can measure
Our SSDI representation program produces consistent, meaningful results for carriers and self-insured employers:
- Overall SSDI award rate: 96%
- Initial award rate: 62%
- Customer satisfaction rate: 96%
- Overpayment recovery rate: 88%
These outcomes reflect sustained claimant engagement, experienced representation, and a strong focus on financial stewardship for every program we support.
Technology and expertise that keep SSDI cases moving
Genex integrates experienced people with modern tools to keep cases progressing and your teams informed.
- Predictive insights: Smart Score analytics focus effort on cases with the greatest potential impact on offsets, claim duration, and overall program cost.
- Automation where it counts: Bot-enabled processes handle repetitive, rules-based tasks so specialists can spend more time on complex cases and claimant support.
- Always-on claimant support: Genna, our Social Security virtual agent, is available around the clock to answer common questions and guide claimants to next steps, helping keep them engaged and reducing calls to your staff.
- Real-time visibility for clients: Clients have real-time access to case status and key milestones, so disability and claims teams can anticipate outcomes, plan reserves, and manage exposure with confidence.
Together, this combination of technology and expertise creates a scalable SSDI solution built for complex disability portfolios.
What we do for carriers and self-insured employers
Genex is built to operate as an extension of your disability and absence organization
Program-level support | Claimant-level support |
|---|---|
| Tailored SSDI referral and communication workflows that integrate with your current LTD and leave processes | Outreach, education, and ongoing contact that encourage claimants to pursue SSDI benefits |
Ongoing performance reviews and strategy sessions focused on award rates, overpayment recovery, and claimant experience
| Step-by-step guidance through forms, documentation, and SSA requirements |
| Training and education for claim staff on SSDI, offsets, and overpayment responsibilities | Transparent updates to claimants on where they are in the process and what to expect next |
The result is a coordinated SSDI strategy that supports claimants while helping you control financial risk.
Choose Genex as your trusted partner for expert and efficient SSDI representation.
Contact us today to learn how.
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Expertise Matters When It Comes to SSDI Benefits
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