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News Release

Mitchell Congratulates 2019 mPower Award Winners

October 3, 2019

… How do you provide a safety net for over 100,000 workers who are not your employees without their … state of New York. The Fund derives its income from a 2.5% passenger surcharge, assessed on top of the fare, which is billed and collected by Member Bases from their clients and then … related benefits that independent contractors throughout the rest of the country traditionally do not receive. For more information, please visit Nybcf.org . …

Article

Property & Casualty in the Age of (Humane) Automation

June 10, 2019

… nurse case management , for example. One of the most important things nurse case managers can do to positively influence workers’ compensation claims outcomes is to build strong relationships … with injured workers. Yet, they spend a good deal of their time on repetitive tasks that do not contribute to these essential relationships. If knowledge workers in the claims ecosystem …

Podcast

Getting the Most Out of Claims Management Through Cloud Integration

December 18, 2025

… and that’s why the industry needs a medical bill review solution that they can trust to do it right. Then, when it comes to the electronic payments after the medical bills have been … not only accelerates the time that it takes to create that integration, But it’s also going to do it in a best practices standard way so that our joint customers can really get the very best … have to spend on these integrations. So, a prebuilt integration means that they don’t have to do as much work to create that integration. We’ve already done the work for them. For claims …

Article

AI and Emerging Technology's Impact on Auto Claims

April 2, 2024

… — rental provider, parts supplier, insurer and shop — working together behind the scenes. To do that, the technology used should be in the cloud. Cloud technologies can interconnect, be … dollars off the estimate without giving them the ability to interact with adjusters as they do today. However, I see a lot of opportunities with AI. As a repairer, to have a preliminary … well. Technology providers have different philosophies and strategies. Some of them prefer to do everything within their own ecosystem and not share data. This can include not allowing …

Article

Top 10 Trends from the Mitchell 2016 P&C Conference

October 8, 2017

… on technology and social trends that are changing the way we interact with one another and do business. From augmented reality to information security, here are 10 of the many trends that were top of mind at the conference. … settlement has a greater influence—insurers seeking to tap into this growing audience would do well to invest in technology that facilitates this process. Further, when FNOL is submitted …

Article

Ask The Pharmacist: Managing Benzodiazepine Tapering in Injury Claims

September 2, 2025

… When tapering is indicated, reduce doses by 5 to 10% every two to four weeks. Do not exceed a 25% reduction every two weeks. Long-term users may require slower adjustments. … with a health care professional such as the prescribing doctor or dispensing pharmacist. Do you have a workers’ compensation or auto-related pharmacy question? Send us an email at  …

News Release

Classic Collision Licenses Mitchell Cloud Estimating for Use at All Locations

February 29, 2024

… Casualty (P&C) claims and  Collision Repair industries, and Classic Collision, LLC, one of the top four largest MSOs in the nation, today announced that they have signed a multi-year … with a single goal: to offer quality service to its customers with integrity and honesty. We do this by employing the best talent and using the highest-quality materials. Classic Collision … services. For over 40 years, Classic Collision has put customer satisfaction first in all we do. We are proud to provide high-quality auto body repairs with properly trained technicians and …

Article

Ask The Pharmacist: Biologics and Approved Biosimilar Drugs in Workers’ Compensation

August 7, 2023

… Biologics may not be seen in workers' comp as often as conventional drugs, but when they do show up it is noticeable because of the high cost. One reason for the sustained high cost of … with your health care professional such as the prescribing doctor or dispensing pharmacist. Do you have a workers’ compensation or auto related pharmacy question? Send us an email at …

Article

Great Resignation, Reshuffle, Realization Could all be Reasons to Focus on Great Transformation

October 12, 2022

… statistics reinforce why insurance organizations are considering reinventing the way they do things. This may mean new software and automation strategies, or even outsourcing certain … Maybe it is time for all of us to start looking inward and figuring out what it is we can do better than anyone else, what can be automated and who we want to partner with to make life a …

Article

Year of the Nurse in High Definition

May 6, 2020

… it doesn’t feel like heroism, they merely regard it as doing the job they were conditioned to do — making our lives better. It’s nice to see how the world has embraced nurses during this …

Article

CMS Announces Proposed Methods to Calculate Civil Monetary Penalties for Section 111 Reporting

February 24, 2020

… CMS will calculate and impose CMPs when responsible reporting entities (entity or entities) do not meet their Medicare reporting obligations.  This is a proposed rule and not final.  CMS … entities when they fail to perform Section 111 reporting, report inaccurate information or do not appropriately update the beneficiary record and report poor quality data. Here we will …

Article

CMS Announces Proposed Methods to Calculate Civil Monetary Penalties for Section 111 Reporting

February 24, 2020

… CMS will calculate and impose CMPs when responsible reporting entities (entity or entities) do not meet their Medicare reporting obligations.  This is a proposed rule and not final.  CMS … entities when they fail to perform Section 111 reporting, report inaccurate information or do not appropriately update the beneficiary record and report poor quality data. Here we will …

Article

When, Why, and How to Use Nurse Review on Third Party Medical Claims

October 8, 2017

… medical records instead of just doing a cursory review of the billing or using algorithms to do the job for them. A nurse review service provides adjusters with invaluable information to …

Article

Enlyte Experts Discuss the Benefit of a Holistic Approach to Pharmacy

June 24, 2024

… challenging. There's a lot of different factors that impact cost, and a lot of those have to do with jurisdictional differences. So you know, each jurisdiction has unique legislative … dispensing. And all those kind of roll back to the original point where what kind of tools do you have jurisdictionally to be able to control those? And so in some states, you can direct … We do. We see that a lot. We see you know, a patient will go into their doctor and they'll prescribe …

Article

A Deeper Look at Utilizing Generic Drugs in Workers’ Comp

June 5, 2023

… report these brand only migraine medications are driving this treatment category into the top ten therapeutic classes by spend for the first time. These drugs have an average wholesale …

Blog

Bringing value-based contracting to workers’ comp offers opportunities and challenges

October 5, 2020

… The provider then uses that pool of money to manage the patient’s care. The incentive is to do what makes sense to move care forward. Maybe a telehealth follow-up will suffice for a patient … need to develop metrics to help evaluate the concept and monitor how well injured workers do in their recoveries. Payers also would need to consider the new metrics for medical spend if and when the workers’ comp payment methodology changes. How do payers know they are getting what they are paying for? And is what they’re getting better than …

Virtual Event

Changing Consumer Expectations: What Workers' Compensation Can Learn from the Healthcare Industry

February 16, 2020

… as there currently is no one universal system for patient records (EHRs) and many entities do not have access to, nor do they need, all information in order to provide care or services. Blockchain could solve this … The needs, goals and behaviors related to care in workers’ compensation do not exactly align to those in the general healthcare environment, but the exposure of patients …

Article

Automation Glossary: Need-to-Know Terminology for Property & Casualty Claims Organizations and Collision Repair Facilities

December 20, 2019

… AI” is the concept that artificial intelligence technologies can recognize human emotions. To do so, AI looks for cues that may include facial expressions, or micro-movements, eye movements, … artificial intelligence that enables computers to learn without being explicitly programmed to do so. Unlike automation, machine learning is predictive in nature, identifying data signals … process automation (RPA) is the automation of repetitive tasks that humans would normally do. RPA can automate both front and back-office processes, including tasks that happen all the …

Article

Changing Consumer Expectations: What Workers' Compensation Can Learn from the Healthcare Industry

May 15, 2019

… as there currently is no one universal system for patient records (EHRs) and many entities do not have access to, nor do they need, all information in order to provide care or services. Blockchain could solve this … The needs, goals and behaviors related to care in workers’ compensation do not exactly align to those in the general healthcare environment, but the exposure of patients …

Article

Six Questions with Olivier Baudoux on Automation in Claims and Collision Repair

February 25, 2019

… strategy standpoint, we’re focused on transforming the consumer experience so everything we do is centered around this mission. After an accident, it can take anywhere from a few days to … it is starting to have an impact are around reviewing and validating the work that humans do. Traditionally, an auditor randomly picks a few estimates to review, but a machine can now …

CE Webinar

Common Foot & Ankle Injuries in the Workplace

January 25, 2022

… AR, DE, FL, GA, ID, IN, KY, LA, MS, MT, NC, NH, NM, NV, OK, OR, TX, UT, WV, WY For states that do not require prior approval, the adjuster is responsible for submitting their attendance …

Article

Basics of Workers' Compensation Pharmacy Benefit Management [Video]

November 11, 2019

… How Do Workers' Compensation PBMs Differ from Group Health PBMs? …

Article

Workers' Comp 2021 Technology Trends Report

April 15, 2021

… (22%) of respondents ranked adapting to challenges from the COVID-19 pandemic as the top obstacle their organization is facing today, and 40% said they believe the pandemic is the top driver of technology adoption. Despite all of the technology changes in 2020, the workers’ … Which advanced technology do you think will have the biggest impact on the workers’ compensation industry in the next five … Which use case do you think is, or will be, the most influential application of predictive analytics in workers’ …

Article

Ask The Pharmacist: How Drugs Are Administered for Pain Management in Workers’ Compensation

November 3, 2025

… How do drug delivery choices affect pain, side effects, and time away from work?  When an injured … with a health care professional such as the prescribing doctor or dispensing pharmacist. Do you have a workers’ compensation or auto-related pharmacy question? Send us an email at  …

News Release

Genex chronicles flight paramedic's rise from a deadly helicopter crash

October 20, 2020

… — How do specialized workers’ comp case managers positively affect claims outcomes? Data and analytics … you’re in a position like that as an injured employee, you just don’t have the strength to do that.” The sole survivor of a crash that killed two of his crewmates, Boehm not only had to … and disabled workers. Genex, a clinical management leader throughout North America, serves the top underwriters of workers' compensation, automobile, disability insurance, third-party …

Article

Total Loss Trends Emerge Amidst the Pandemic

June 2, 2020

… average price of scrap steel has dropped by almost 20% since the beginning of the year and we do not yet know whether additional declines are in store. What we do know, however, is that changing driving habits and workforce strategies could further impact …

Article

OE Versus Aftermarket Part Price Deltas: In Search of the Big Deal

October 8, 2017

… we’re seeing a closing of the OE-to-aftermarket price gap with domestic vehicles has less to do with aftermarket increases and more to do with OE adjustments. Nothing exemplifies this trend more than radiators and bumper covers. …

Blog

Opioids & Benzodiazepines...a Bad Mix?

May 27, 2019

… treatment options should have been tried first Limit dose and time period for use to a minimum Do not drink alcohol while taking these medications Monitor for signs and symptoms of extreme …

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