Article

How Personalized Care Leads to Faster Recovery Times

… The discussion around a whole-person approach generates important questions such as, “How do we deliver a personalized experience and meet injured employees where they are in their … that, it only makes sense to examine SDoH and its impact on recovery and return to work. As we do this, we should look for ways to align our care management approach to identify and address …
News Release

CDC Updates and Replaces Guidelines for Prescribing Opioids

… subacute pain Health equity and disparities in the treatment of pain The CDC’s recommendations do not apply to pain related to cancer, sickle cell disease or to patients receiving palliative …
CE Webinar

Medical Marijuana Highs & Lows: Work Comp Clinical and Regulatory Trends

… state is in the news allowing for medical marijuana and cannabis programs. What ramifications do these state regulations have on workers’ comp? Join us for our annual review of the current …
Article

Best Practices for Supporting Mental Health in Comp

… : So, let’s start with the first question. Tammy, how do we best support injured employees who have mental health issues impacting their recovery? … psychotherapy as well as medication. Just like with a physical injury, treatment guidelines do exist for mental health diagnoses as well. And I know there’s a lot of concern oftentimes in … mental health diagnosis, that the treatment will be ongoing and there’s never an ending. And I do encourage people to use the guidelines to help them manage these tight cases, setting …
Podcast

Best Practices for Supporting Mental Health in Comp

… : So, let’s start with the first question. Tammy, how do we best support injured employees who have mental health issues impacting their recovery? … psychotherapy as well as medication. Just like with a physical injury, treatment guidelines do exist for mental health diagnoses as well. And I know there’s a lot of concern oftentimes in … mental health diagnosis, that the treatment will be ongoing and there’s never an ending. And I do encourage people to use the guidelines to help them manage these tight cases, setting …
News Release

The Key to Crash Champions’ Success—Delivering Peace of Mind

… technicians with the step-by-step process required for the repair. So it's integral to what we do each day." "Mitchell Integrated Repair Procedures are integral to what we do each day." — Peter Callaway While being a member of the GM Collision Repair Network gives … best collision repair facility in each of our markets and the first choice for our customers." Do you have a story about proper and safe repairs as part of the GM Collision Repair Network? …
News Release

Passion for Consumer Safety Drives JDM Collision, a GM Network Facility

… injuries from the latest vehicle design technologies as they rescue people from accidents. Do you have a story about proper and safe repairs as part of the GM Collision Repair Network? …
Article

Using Telematics to Prevent Distracted Driving

… distracted driving crashes, and telematics now acts as a virtual “coach” to help them to do so. … distracted driving crashes, and telematics now acts as a virtual ‘coach’ to help them to do so.” 6 In addition to driver education, telematics data can be used for usage-based insurance. … but to our potential. Seeing that other high-income countries are doing better, we know we can do better too,” said Debra Houry, M.D., M.P.H., director of CDC’s National Center for Injury …
Article

The 5 Essentials Every Third Party Claim Workflow Needs

… essentials of third party claim handling right. Mitchell has worked with more than half of the top 20 auto insurance carriers to help build out their third party claim workflows. We’ve … cause inconsistent or inaccurate evaluations. As a result, we’ve compiled a list of the top five third party claim processing fundamentals we think every carrier should have in place. … practices with adjusters’ everyday claim handling processes. One of the most effective ways to do this consistently is to use a liability and injury evaluation technology system. This type of …
Podcast

Empowering Injured Workers

… How can the various players, like the employer, providers, adjuster, family, do their part in empowering the injured worker? … I think that to a great extent what each one of these players can do individually can really go a long way in impacting the claim. One of the first contacts an … provide this support and advocacy, but we can help encourage the other members of the team to do the same. … to play with his children. He was a coach for their Little League and now he wasn't able to do those things. I could tell that it was really impacting his quality of life. He was getting …
CE Webinar

Ethics for Adjusters [Recording]

… of acts which the insurance commissioner considers a violation of the law. Licensees who do not follow these regulations can have their licenses suspended or revoked. This course covered …
Podcast

Personalized Comp-the Starbucks Way

… comp component to that was really a natural next step. That call center also allowed us to do some unique real-time education with our partners, collecting all the necessary information to … are happening at the same time. So that's something that we have addressed But then, also to do some just-in-time education of our store managers and our injured partners through their … here in Seattle. We figured that people are going to be most attentive to what they need to do for a workers’ compensation claim at that moment when they actually have to deal with it. So …
White Paper

Taking Charge of Pharmacy with Proven Cost Containment Strategies
Article

Uncertainty clouds the outlook for some workers this fall: home or office?

… too enticing. Some workers who require little more than a laptop and an internet connection to do their jobs can’t stomach a return to workdays bookended by bumper-to-bumper traffic (or the … showed about a third of home-based employees are waiting for their companies to decide what to do. Seeking better days: All this comes as the number of job openings has soared even as more … to the office are likely to mean continued uncertainty as we move into fall. For those who do resume weekday commutes, even part of the time, they’re likely to see employers making further …
Article

ADAS Vehicles Are Here...But Are You Ready?

… techs on the importance of proper ADAS repair and empower them with the tools they need to do the repairs.” Whether your facility outsources training or provides it in-house, you’re … on every repair, and 23% are performing them when required by the OEM. Facilities that do scanning understand the importance of performing OEM factory scans on the newest ADAS vehicles … due to the cost and facility requirements of target systems. However, almost any repairer can do dynamic calibrations in-house today. Confirm with your diagnostic tools provider which models …
Virtual Event

Successfully Navigating Third Party Claims in the Wake of the Pandemic [Podcast]

… current trends and challenges in the third party market, as well as successful strategies that top-performing claims organizations are incorporating. They will also discuss the third party … What are some of the top challenges carriers face today in the third party space, especially considering the state of … that new adjusters are building their expertise from home?” What are some characteristics of top-performing carriers, and what strategies are they incorporating to help them succeed? In …
Article

The Art of Creating a Physician Peer Review Panel - Part 1

… How do you know if a physician is qualified to perform peer review work? Many physicians think it’s … they present it to the patient. Based on the physician’s experience and confidence, patients do not typically question the treatment plan or recommendations. However, in utilization review , … Are they open to a dialogue that may not agree with their thought process or beliefs? Do they follow guidelines in their private practice? If not, it may be challenging for them to be …
Podcast

The Truth About Mental Health and Claim Costs

… we talk about reducing costs as they relate to mental health conditions, what can employers do to handle it? … well as diversity and inclusion. And that's something that I don't think we talk about a lot. Do you know one in five Americans manages a diagnosable mental health condition in any given … unchecked, can result in not only mental health issues but physical deterioration as well. I do think employers are becoming increasingly aware that worker health influences worker …
Podcast

Ancillary provider's role in catastrophic claims

… Priority Care Solutions, takes us through the process of what good ancillary service providers do to ensure their injured employees’ needs are met.    …
Article

Winners to be announced at the P&C Conference in October
Podcast

Discharge Planning - A Vital Component for RTW

… This is a great question. We often see that at the point of discharge, we really want to do a full 360. So not just what the patient needs immediately, such as medication, it’s about transitioning them to their home environment. So, do they need support or assistance, with any type of transfer benches or walking aids? Those … the clinical staff there at the hospital to support them. So, that’s one thing that we really do focus on. And after that, it’s education. Making sure that the patient understands who they …
Article

Unlocking Value Across Market Segments Using a Holistic View

… this collaboration, between clinical, networks and technology, that is so valuable to what we do across the entire claim’s continuum. A few of our experts shared their thoughts on how a … so does a claims ecosystem. Carefully understanding how upstream processes affect the work we do and how the work we do impacts downstream processes is critical to ensuring the best outcomes. Field case management … all of our product offerings, stewardships, problem solving and strategizing on what we can do collectively for the betterment of our client population makes us stronger across all of our …
Podcast

Field Strategies for Claims Success During COVID

… the case forward with those restrictions in mind. And finally, just as a case manager, "how do I counsel the injured employee on COVID‑19 to alleviate any risk of the disease becoming a … We also provided specific COVID‑19 direction and support to our case managers and continue to do so today in the form of the appropriate self‑imposed screening questions and COVID‑19 symptom … the appropriate safety precautions have been implemented to ensure that everyone’s health is a top priority. And because Genex’s case managers are some of the most tenured in the business, …
Article

Interpretation/Translation Frequently Asked Questions

… access necessary treatment and services in a language they are comfortable with. What Benefits Do Interpretation/Translation Services Offer? … to more efficient claims handling and better overall outcomes for everyone involved. How Do I Secure Interpretation/Translation Services for My Injured Employee? Apricus Specialty …
Article

As Your Workforce Evolves, Trust Our Solutions To Drive Better Outcomes 

… Evaluation of medical bills Best suited for non-complex demands that do not include hospital bills and/or medical records … In this current job seeker’s market, next generation adjusters want best-in-class software to do their jobs, and top technology can help you attract top talent. This generation was raised with technology in …
Article

IME: A Tool for Effective Claim Management

… an injury from becoming a long-term disability. Research confirms that employees who do not experience time away from work have better outcomes than those who do. When an employee is out for three months due to a work-related injury, the odds of that …
Article

A Provider of Hope

… the lives of the people we serve. Whether through group or individual activities, we can all do our part in changing a life today. So please take a moment and give to Kids’ Chance and encourage others to do so as well.   2018-Kids-Chance-Awareness-Week-Media-Kit2 …
Article

Transportation and translation: an unlikely but powerful duo

… the injured worker needs to get somewhere and the adjuster approves, we'll arrange it. SB: How do rideshare companies come into play? Jim: Some vendors promote ridesharing, but we tend to shy … are not readily available. SB: So if an injured worker needs translation for repeated visits, do we pair them up with a consistent translator so that a relationship is established? I guess … to use the same provider from a continuity perspective. Familiarity breeds success. SB: What do you think readers would most want to know about our transportation and translation services …