Article

Workers' Compensation Glossary of Terms and Definitions

… process as well as identify the effectiveness and risks of individual treatments in resolving an illness or injury—helping workers return to normal activities as quickly and safely as …
Article

Auto Casualty Medical Price Index: Q2 2018

… percent recorded in Q3 2013. The unit cost for evaluation and management services experienced an 8.7 percent increase in Q1 2018 when compared to its Q4 2017 result, which eliminated the 5.14 …
Article

Workers’ Compensation Medical Price Index: Q2 2018

… value 142.05. The unit charge for professional services in the emergency room experienced an increase in the medical price index of 3.7 percent between Q1 2018 and Q4 2017. Since Q1 2006, …
Case Study

Big Picture, Big Success

… manager for Genex Services for two years. Prior to joining Genex, Lisa worked for 15 years as an ICU and acute rehabilitation RN. She used that experiences to help this injured worker survive …
Article

Motor Vehicle Markets: Q3 2017

… but were up year-over-year for all but fullsize cars. Fleet/Lease Sales Prices were up on an annual basis even when holding constant for sale type, model-year age, mileage, and model …
Article

Workers' Comp 2021 Technology Trends Report

… (22%) of respondents ranked adapting to challenges from the COVID-19 pandemic as the top obstacle their organization is facing today, and 40% said they believe the pandemic is the top driver of technology adoption. Despite all of the technology changes in 2020, the workers’ … other prevalent technologies that claims organizations started using during this period have an even bigger impact in years to come. …
Article

Ask The Pharmacist: Asthma and Smoke Inhalation Treatments

… process.  For severe asthma, biologics like Xolair (generic/chemical name: omalizumab, an anti-IgE antibody) or Fasenra (generic/chemical name: benralizumab, IL-5 agonist) may be used … pharmacist. Do you have a workers’ compensation or auto-related pharmacy question? Send us an email at AskThePharmacist@enlyte.com . To read more Ask The Pharmacist articles, please visit …
Article

Inside the Digital Shift of New York Workers’ Compensation

… ensuring each submission is handled efficiently. eForm submission improves the timeframe from an average of 8 days (paper) to 10 seconds (electronic) through eCase . … digital transformation of New York’s workers' compensation system has only just begun. With an ambitious roadmap for continued modernization, stakeholders can expect a system that is better …
Article

Most Common Characteristics of High-Performing Third Party Claim Workflows

… possible set of tools at their disposal and leave them to process claims their way, the top-performing third party carriers take the time to focus on setting up their foundations in a … of the claims process. Below, we’ve included a checklist for all of the characteristics that a top-performing third party organization should possess, whether it’s your current program or one you’re evaluating with an external partner. Investigation Early in the life of a claim, it’s crucial your program helps …
Article

Surviving and Thriving During Challenging Times

… the pharmacy or assisting a family member or friend,” he said. Clay also used this outreach as an opportunity to share news of his shop’s grand re-opening celebration planned for mid-June. … Across the border in Canada, Johnny Kloeckes (Johnny K) recently celebrated an anniversary—30 years in the collision repair industry and more than 20 of those with CARSTAR . …
Podcast

NWCDC 19 Preview

… You see all the people in the industry that you've worked with for a lot of years. And this is an industry, like a lot of industries, with a lot of veterans. You get to see clients that maybe … of marks another calendar year gone by and another opportunity to connect with the people in an industry you've been in for a long time and you love. And it does have, for me anyway and for … going to be a continued area of investment for us. So that would be one thing, that we are on top of this stuff and, in some cases, even influencing the future of it. I think the second thing …
Article

Three Ways Technology Is Changing the Nature of the Property & Casualty Industry

… idea is that if a person does a two-minute task thirty times a day, automating that task saves an hour of work a day, adding up to weeks over the course of a year. As such, automation … smaller, more mundane support tasks will be addressed prior to escalation and solved by either an AI or by the customer. One benefit of this is that customer service and support reps will have …
Article

Health Coaching and Employee Engagement

… is the foundation that empowers the injured employee to make informed decisions and be an active participant in their recovery and return to work plan. Case managers are the coaches …
Article

Building a Resilient Future for the Insurance Industry with DecisionPoint

… claim outcomes. User-Friendly Design: The redesigned platform is tailored to the workflow of an adjuster. By prioritizing ease of use, we ensure that even those with minimal experience can …
Article

Enlyte Attends NWC 2023 in Las Vegas

… of medical interventions and therapies to treat, manage, or prevent a disease or disorder as an extension of provider-patient care. Understanding health app credibility, usability, place in …
Article

Self-Help Tools for Providers

… a part of Mitchell | Genex | Coventry. For hundreds of years medical providers have taken an oath or vow derived from  The Hippocratic Oath , which champions the ethical and humane …
Case Study

Off the Streets and Safe from COVID

… retired living in her own apartment in Texas. Almskog’s actions on this file resulted in an ROI of 3.10 cost savings, but most importantly, she likely saved a life.   View More Stories …
News Release

Genex Nets Two Communicator Awards for Podcast and eBook

… Medical Association and Scholastic. Bill Review Health Check: The Hidden Cost of Complacency, an informative eBook helping readers effectively evaluate bill review services, including health checks for pertinent areas of bill review, was among the top campaign content of the year along with works published by other world-renowned brands … and disabled workers. Genex, a clinical management leader throughout North America, serves the top underwriters of workers' compensation, automobile, disability insurance, third-party …
Article

StateWatch: Bill Review February/March 2019

… how to continue funding for those services under that law and whether and how to incorporate an element of experience rating.” …
Article

StateWatch: Bill Review February/March 2019

… how to continue funding for those services under that law and whether and how to incorporate an element of experience rating.” …
Article

A New Era of Performance Management

… traditional educational scoring system where the highest result is 100, enabling all levels of an organization’s hierarchy to be able to easily comprehend what success looks like. The talent … are measured against all desirable targets and not one simple goal” as one of their top tips toward encouraging healthy competition 2 among employees. Another unique aspect of …
Conference

National Workers' Compensation and Disability Conference & Expo

… when handling a workers’ compensation claim. A poor decision could cause a delay in helping an injured worker get back to work, while a well-informed choice could help that worker return to …
News Release

Workers' Comp Leaders to Host First-Ever Industry Twitter Chat

… —Top media experts in workers' compensation will  join subject matter experts from Genex Services … event,” said Skrocki, vice president, product management and development. “We've assembled an all-star panel for the Twitter Chat with some of the most-recognized names in the industry. … employees and 47 service locations throughout North America.  The company serves 381 of the top Fortune 500 companies in the U.S. today. In addition, Genex is the only company that delivers …
News Release

Genex Social Security Division Receives Supplier of the Year Award from Unum

… Unum's benefits help protect millions of working people and their families in the event of an illness, injury, or loss of life. The company works with a wide range of suppliers who assist …
Article

The Future of Technology in Work Comp: 2020 Survey Results

… to the COVID-19 pandemic, we anticipate that these trends are still applicable today, with an additional growing emphasis on telemedicine, which is playing a large part in getting injured … organizations solve many of these goals. Q1 2020 In our 2017 survey , telemedicine came out on top, but with a much larger plurality (45%). Artificial intelligence came in second in the 2017 … product and technology leaders Mike Bishop and Courtney Chandler provided some insight in an mPower article , sharing how predictive analytics can be used in the claims process: …
Article

Migraine Medication Trends in Work Comp

… dive into our annual drug trends report. I'm Tom Kerr, and today we'll be highlighting a top trend from the data we observed within all calendar year retail and mail order transactions … and cost per claim were down across all the therapeutic categories in 2024, in that top ten that we normally carve out ranked by cost. … And to particular, what we saw in the trends were two therapeutic categories that fall in that top ten therapeutic category ranking by cost that rose by roughly 10%. …
Article

5 Steps to Prepare for a Successful Post-COVID Future

… and industry are going to change over the next few months, it’s important that in the event of an outage or employee absences, your organization can easily shift capacity to other teams, areas … Efficiency is one of the top challenges workers’ compensation and auto casualty claim professionals have struggled with … It is virtually impossible to manage trends if you aren’t tracking and identifying them on an ongoing basis, which is why it is vital that claim professionals lean into data analytics now …
Article

Five Questions With Shahin Hatamian on How to Incorporate More Automation in the Claims Process

… for not only the claims organization and its employees, but also for claimants. According to an article from McKinsey , digitization is beneficial to key stakeholders and can “lower cost, … bills into a bill review platform on the front-end, which may help reduce the time and energy an adjuster would have spent to manually import the data themselves from paper bills. Though …