Podcast

Independence Through Home Modification

… the patient in a wheelchair, and any type of additional support needs. Are they able to transfer themselves from the bed to a chair, or are they mobile and don’t need support there? So …
Podcast

Personalized Comp-the Starbucks Way

… with their specific examiner, we have a return call alert feature that the call center will transfer that partner’s message into the examiner’s voicemail box. And then the examiner is …
Podcast

Restoring Lives: How Heart of Case Management Award Winners Make a Difference

… of the restroom door and had a laceration from scalp to forehead that went almost down to the top of her eyebrow on that side. So, they sent her to the emergency room. She was treated there. … average person is oblivious to all of that and it can all be overwhelming in and of itself on top of an overwhelming health situation and an overwhelming job situation. So, to be able to be …