News Release

Mazda Launches Collision Network to Consumers

… — Mazda North American Operations (MNAO) and Mitchell, an Enlyte company and leading technology and information provider for the Property & Casualty … announced the consumer launch of the Mazda Collision Network. With new website content and an online collision repair facility locator , Mazda vehicle owners can learn about the network … of these resources, Mazda and Mitchell are again demonstrating their ability to deliver an exceptional customer experience—one focused on proper and safe repair.” Vehicle owners can …
Article

2021 Auto Casualty Predictions: Automation, Miles Driven and More

… and pressures due to the COVID-19 pandemic, our experts foresee many will shift from an adjuster-driven claims workflow to exception-based processing, looking to automate the … automation strategy. Traditional technologies, like rules engines , will continue to play an important role in straight-through processing and automation, but our experts also predict … to other use cases. As telemedicine usage continues to grow, we believe we will also see an additional focus on the security of personal health information . In 2020, many states passed …
Article

Average Length of Rental for Repairable Vehicles: Q2 2020

… June 2020 followed May’s trend with a drop of 0.6 days when compared to June 2019. From an overall Q2 perspective, the LOR decreases in May and June—while statistically … rise. Of those with a quarterly increase, seven states (AK, CT, MA, MI, NJ, OK, VT) had an increase in LOR of a full day (1.0) or greater. The California, Mid-Atlantic, Midwest and … drop in LOR compared to Q2 2019 of almost a half day (0.4). Significantly, that drop includes an increase of a half day in Ontario, where we saw similarities to the U.S. trends for Q2 2020—an …
News Release

CEO Alex Sun Introduces Mitchell’s 2nd Quarter 2020 Industry Trends Report

… of 2020. The report presents current data, important trends, and valuable recommendations for an industry still managing the impacts of COVID-19 on employees, customers and business … quality service. By allowing the consumer to take the initial first notice of loss photos of an accident and send them directly to a carrier, human contact is minimized and appraiser … The COVID-19 pandemic has caused the property & casualty industry to experience an unprecedented number of changes in a short period of time. From a slew of regulatory changes …
News Release

Passion for Consumer Safety Drives JDM Collision, a GM Network Facility

… OEM procedures for a proper and safe repair. John's passion for collision repair started at an early age. Working alongside his dad, he took a liking to repairing the GM vehicles that came … Network, he jumped at the chance to join. He had one goal in mind: “To propel ourselves to an upper level in which we're recognized as a proper repair center that truly has the consumers' … his business. This wasn't a standard bumper ding; instead, the vehicle had been hit high in an uncommon type of collision. Electronics first identified that the control points weren't …
Article

Field Case Management in the Face of COVID-19

… employees and our case managers alike. Our services, including case management, are considered an essential business as it relates to Insurance and Healthcare Services and meets criteria for … as warranted.  From the field: keeping claims on track  A Genex field case manager encountered an injured employee who wanted to cancel his surgery and treatment out of fear of contracting … to move forward with all his pre-op appointments. To help relieve his fears and provide an additional safeguard, the field case manager brought a facemask for the injured employee to …
Article

Addressing Mental Health in the Workplace Using the Case Manager Approach

… factors such as isolation, post-traumatic stress and depression can incur following an injury and during recovery, the fact is, a good number of injured employees come into the … know, workplace injuries can have a significant effect on mental health, which increases as an injured worker is out of the office. … in discovering underlying problems that may delay a case. The injured worker often needs an advocate to help him or her get back to a normal routine. Take for instance, the breadwinner …
Article

Kids’ Chance: Why it Matters

…  Why is Kids' Chance such an important charity for the workers' comp industry? … To me, it's so important because they're looking for an opportunity to take that tragic loss, or an event, and looking to provide something positive out of that by providing that financial …
Article

StateWatch: Bill Review June/July 2018

… compensation claims with a date of injury on or after July 1. This rule limits opioids to an initial 5-day supply and 50 morphine equivalent dose (MED) per day and subsequent … a drug formulary to implement AB 1124 that went into effect Jan 1. The regulations establish an evidence-based drug formulary that is consistent with California’s Medical Treatment … opioid prescribing and dispensing The law took effect July 1. Under the law, prescriptions for an opioid drug listed as a Schedule II controlled substance may not exceed a three-day supply …
Article

StateWatch: Bill Review June/July 2018

… compensation claims with a date of injury on or after July 1. This rule limits opioids to an initial 5-day supply and 50 morphine equivalent dose (MED) per day and subsequent … a drug formulary to implement AB 1124 that went into effect Jan 1. The regulations establish an evidence-based drug formulary that is consistent with California’s Medical Treatment … opioid prescribing and dispensing The law took effect July 1. Under the law, prescriptions for an opioid drug listed as a Schedule II controlled substance may not exceed a three-day supply …
Article

Ask The Pharmacist: Understanding Morphine Equivalent Dose (MED) for Adjusters

… MED helps track whether an individual’s pain management plan follows current safety guidelines. … supports safety, function and appropriate recovery outcomes.  If you have questions about an injured employee’s daily MED levels,  Enlyte pharmacists are also available to help provide … pharmacist. Do you have a workers’ compensation or auto-related pharmacy question? Send us an email at  AskThePharmacist@enlyte.com .  To read more Ask The Pharmacist articles, please …
News Release

Empire State Legalizes Recreational Marijuana

… employees being prescribed medical cannabis are afforded the same rights and protections an injured worker would enjoy under the workers' compensation law when prescribed medications … are barred from penalizing employees for off-premises, off-duty use of cannabis. However, an employer is not barred from taking action on cannabis use if the employer was required to act … ability to perform their job or created a safety hazard, or if the use of cannabis by an employee violated the terms of a federal contract of federal funding. The bill also has …
Blog

Opioid Risk Mitigation: Medication-Assisted Treatment (MAT) and Naloxone

… especially the potentially fatal effects from respiratory depression. Naloxone is available as an injection, auto-injector, and easy-to-use nasal spray formulation known as Narcan®. In … Disease Control and Prevention (CDC) guidelines note that most experts generally agree that an MED value over 50 increases the overdose risk without necessarily adding benefits for pain … This increase over the past year is important because the risk of overdose also decreases when an injured worker is prescribed naloxone. Even though opioid use continues on its downward …
News Release

Mitchell Intelligent Estimating Solution Ready for U.S. Early Adopters

… industries , today announced U.S. commercial availability of Mitchell Intelligent Estimating , an advanced, artificial intelligence (AI)-enabled claims automation solution, first announced at … and innovate the auto-physical damage marketplace. “Mitchell is the first-to-market with an end-to-end workflow driven by artificial intelligence, underscoring our leadership in claims … automation technology. The Mitchell team is proud to deliver on our core vision to create an open, cloud-based ecosystem designed to improve collision repair.” For more information about …
Article

Making the Case for Nurse Case Managers

… Nurse case managers play an influential role in an injured worker’s recovery, but if someone asked you, “What do nurse case managers do?” in more … -Donna Battle, RN, BSN “Case management is a nurse that is able to provide support for an injured worker. Not only do case managers coordinate care, but they also build a positive and …
Article

Survey Results: The Future of Technology in Workers’ Compensation

… new technologies. However, as we start 2018, it is clear that technology is going to play an even bigger role in our market than ever. In fact, with rising health care costs, changing … This result aligns with other research about the growing telemedicine market. According to an Orbis market research report, the U.S. telemedicine market is projected to grow at an annualized rate of six percent over the next two years to reach nearly $7 billion in value by …
Article

Remote Telephonic Ergonomics Assessments

… equipment that may assist if needed. Getting Started Prior to the assessment, Genex will email an ergonomics request form to document the working environment and any discomfort the employee is … including instructions on providing pictures. When Genex receives the completed request form, an ergonomics specialist will reach out to the employee within 48 hours to schedule a …
News Release

Bamlanivimab Granted Emergency Use Authorization For Early COVID-19 Treatment

… emergency use authorization (EUA) for mild-to-moderate COVID-19 infections. Bamlanivimab is an investigational monoclonal antibody that has shown promise in recent clinical trials in … who are at high-risk of disease progression, which includes those over 65 years old, with an existing condition of respiratory or immune compromise, or certain other chronic conditions. …
Podcast

Getting the Most Out of Claims Management Through Cloud Integration

… to encourage their customers to move to cloud‑based versions of ClaimCenter. The benefit to an insurance carrier is that changes to the system and upgrades will be much easier to manage … It’s actually all of the above. It’s very important for IT decision makers because an IT department is always looking to minimize the budget that they have to spend on these … practices kind of integration out of this. For adjusters, we’ve taken special care to create an experience that is very efficient and streamlined. The adjuster spends most of their time in a …
Case Study

Heart of Case Management Awards 2019

… back to work. This was the challenge Julie Wilcox faced when assigned to a case involving an employee mired in eight months of pain and inactivity due to a significant left shoulder … with orthopedic and pain management specialists. She secured approval to proceed with an extensive shoulder procedure. Wilcox worked closely with the surgeon, physical therapists, employer and employee to formulate an appropriate transitional rehabilitation plan. She also prioritized narcotic weening by …
Article

Frequency and Severity Trends in Auto Claims

… After a year-over-year increase from 2013–2017, the Insurance Information Institute identified an overall weakening trend of the collision paid claim frequency rate in 2018. At the same time, … with special materials grew from just over 3 percent to over 19 percent. Also, there was an average increase in vehicle repair costs of approximately $458 for vehicles with specialty … the claims process to a consumer with a mobile device, claimant’s images could provide an enormous amount of information. Perhaps even determining total loss without the expense of …
Podcast

Robocop Talks About Run for Sheriff and Upcoming NWCDC Session

… video, “The Rise of a Real-Life Robocop,” chronicled Jeremy’s return to work with the help of an exoskeleton device which allows him to walk. On Dec. 7 at the National Workers’ Comp and … so they can regain a large portion of their lives which had been taken away from them in an instant. … In acquiring an exoskeleton device, there’s a certain sticker shock associated with it. How did case …  And coming from an injured person's perspective, if I was not able to get this device, the potential long‑term  …
Article

Vehicle Scanning for a Computer Network on Wheels

… gone from the days of using scan tools only when a Malfunction Indicator Light came on, to an era in which most collision repairs require the recalibration of electronic systems to assure … “OCS” on newer vehicles: “If the system is not recalibrated or re-zeroed, the seat could read an incorrect weight. The system will be operating correctly, so no MIL will be set on the dash, but it won’t be correctly calibrated. This could lead to an airbag deploying when it shouldn’t, which could lead to the injury or death of a child. …
Article

StateWatch Summer 2016

… pharmacies are restricted to compounding drugs when they’ve received a prescription for an identified individual patient, but may produce a 30-day supply. A pharmacist may compound a drug before receipt of a prescription for an identified individual patient in anticipation of receiving a prescription, based on knowledge … from the state's Controlled Substances Prescription Monitoring Program before prescribing an opioid analgesic or benzodiazepine controlled substance listed in the Drug Enforcement …
Blog

Opioids & Benzodiazepines...a Bad Mix?

… spasm, insomnia, and seizures. There are certainly risks associated with combined use of an opioid and a benzodiazepine. Taking an opioid pain medication with other opioid medicines, benzodiazepines, alcohol, or other Central …
Podcast

Measles and Its Impact on the U.S. Workforce

… So, to start off, can you give us a quick summary of what measles is and how it impacts an individual's health? … Recognizing that measle-related incidents are infrequent, yet they could potentially see an increase in the call volume, we've implemented a targeted educational initiative. This … to all triage clinicians. The educational content covers several key areas, such as an in-depth overview of measles and, as an illness, detailed description of symptoms to identify …
Article

Key Trends in Big Data for Property & Casualty Industries

… and customize the visualization shared with each individual based on that person’s role.As an example, Mitchell recently introduced a data visualization tool that enables both auto … charges of a group of providers across multiple counties and discovered a provider that was an outlier needing further investigation – an insight the claims adjuster might have missed without the visualization tool. Data …
Article

2019 CPT Code Changes: Technology is King

… code changes in the 2019 code set. How will these changes impact the casualty industry? After an intensive review of the new CPT code book, the most notable changes are technology-based. … The Food and Drug Administration (FDA) defines a medical device as "an instrument, apparatus, implement, machine, contrivance, implant, in vitro reagent, or other … function and not for devices that treat or “affect the structure or any function of the body.” An important point to note is that codes 99453 and 99454 are reported for those devices that …