Article

Humanizing the Collision Claims Experience in the Digital Age

… they expect the same from their insurers. How can insurance claims organizations adapt to a digital world and continue to exceed customer expectations? Start by reading these five tips from … redeploying team members to more critical tasks. 4 In the end, these tips for humanizing the digital claims experience boil down to aligning technology and your organization with the needs … claimant. 1 https://www.insurancenexus.com/blog/21st-century-claims-boosting-claims-efficiency-digital-technologies 2 …
Article

High Dollar Claims Driving Workers’ Compensation COVID-19 Claims Costs

… have changed from the start of the pandemic through December 2021. Below, we’ve included our top takeaways based on this analysis. Please note that most likely, this dataset does not yet … claims had over $4,000 in indemnity paid, and 4% had over $10,000 in indemnity paid. When that top 4% of claims are excluded, the average indemnity cost per claim drops to $1,452. A …
Article

High Dollar Claims Driving Workers’ Compensation COVID-19 Claims Costs

… have changed from the start of the pandemic through December 2021. Below, we’ve included our top takeaways based on this analysis. Please note that most likely, this dataset does not yet … claims had over $4,000 in indemnity paid, and 4% had over $10,000 in indemnity paid. When that top 4% of claims are excluded, the average indemnity cost per claim drops to $1,452. A …
Podcast

Are All Electronic Provider Payment Solutions the Same?

… we discussed how workers’ comp can benefit from the efficiency and cost-effectiveness of digital payment programs . However, before partnering with an organization for an electronic … Venmo, have it pretty well covered. And really all they're doing is moving money from one digital wallet or bank account to another. It’s plain and simple. Another type of payment is … is that you transitioned the movement of dollars from a paper check modality to some sort of a digital modality, whether it's a virtual credit card, or ACH payment. An electronic fund transfer …
Article

Top Trends in P&C Networks
Blog

Investigating the Top Therapeutic Classes

… prescribed. Decreases in opioid utilization have led to a larger class share for five of the top six therapeutic classes. Non-steroidal anti-inflammatory (NSAID) utilization increased 1.3% and is the largest increase of the top 10 therapeutic classes. This non-addictive class of drugs can be used alone to treat pain and …
Article

2021 mPower Award Winner — Liberty Mutual

… of the biggest challenges they faced however, was “making sure change management [was] really top of mind for the entire operation.” It was important that Guan kept her people informed and … meaningful value for customers. Additionally, they noticed an increased adoption in Liberty digital offerings as they continue to drive their “digital first” evolution to modernize the claims experience for customers. Liberty’s success …
Blog

Brand and Generic Trends in Managed and Unmanaged Populations

… rate for topicals rose 5.5% points to 92.6%. This was the biggest increase among the top 10 drug classes. Beyond an increase in the use of generic medications, there were other signs …
News Release

Mitchell Announces Enhanced AutocheX Digital Services Through Collaboration with UpdatePromise

… expanding its AutocheX consumer satisfaction index (CSI) service, Mitchell will introduce new digital solutions for repair status messaging to vehicle owners and online reputation management … Since its founding in 2009, it has been a consistent innovator in leveraging the latest digital services for consumer communication. "We're excited about working with an industry leader … CEO of UpdatePromise. "AutocheX is a great brand and with the ability to add our leading-edge digital solutions, we'll deliver unmatched capabilities." The new solutions are scheduled for …
Article

Dashboard Cameras Go Beyond Recording the Road Ahead

… A small camera is mounted to an interior windshield, to the rear-view mirror or on top of the dashboard. It begins recording in a continuous loop when you start your car and … recognition software installed in the dash, cars on display are equipped with several sets of digital eyes that can improve vehicle security, safety and convenience.” Here are how some OEM’s … themselves to meet increasing demand. Cadillac’s new CT5 luxury sedan has a camera on top of the steering column to monitor driver awareness. The 2020 Hyundai Sonata has not one, but …
Enlyte

FairPay Flex: Top States Fast Facts
Article

Top 3 Retail and Mail Order Trends

… Yes. Well, overall, the top therapeutic classes had decreases in cost and utilization by claim. As we just saw the data … a pretty significant jump in the utilization per claim. Both those classes were also among our top five therapeutic categories to experience brand, average wholesale price, or AWP increases in … medications was, as I mentioned, that 17% jump in utilization per claim, while all other top therapeutic classes actually saw decreases in utilization. So they were the only one that …
Article

View From The Top: Alex Sun
Blog

Top 5 Opioid Medication Trends in 2019

… 2019 yielded another year of declines in both opioid utilization and cost. The top 5 opioid medications comprise the majority of all opioid scripts and cost, and their activity …
Blog

Top-Ranking Drug Classes in 2019

… a deeper dive into some of the therapeutic classes showing the biggest increases among the top 10 ranked by cost from our 2019 analysis. … cost per claim (up 1.0%), and cost per script (up 0.2%). Except for opioids, the remaining top 10 therapeutic classes experienced increased utilization per claim, however, most by 3% or … common. Again, an 11.2% increase in utilization was seen for this class from 2018 to 2019. The top contributors to cost within the topical class include prescription topical Nonsteroidal …
Blog

Top 5 Opioid Medication Trends in 2018

… favorable trends for opioid use with declines in both utilization and cost. Understanding the top opioid medications being filled and impacting spend can help guide decision-making and aid in …
Podcast

New Trends in Opioids and Pain Management

… So, looking at our aggregate trends among our top five opioid medications by cost, across, both retail and mail order channels, as well as our … we’re continuing to really focus in on the opioid class. The oxycodone products holding the top spots overall for cost are OxyContin, which is a controlled‑release or long‑acting version of … combination product or immediate‑release oxycodone and acetaminophen products which took the top spots, both tied at about 21.8% of total opioid cost. Oxycodone/acetaminophen’s cost …
Article

Enlyte Attends NWC 2023 in Las Vegas

… 350,000 Choices and Counting: How to Navigate Digital Health Solutions for Clinical Care … management helped workers’ compensation professionals learn what to look for when integrating digital health apps into their protocol to help better track claims, ensure medication safety, … current on the injured employee’s recovery status. A few takeaways included: Incorporating digital therapeutics, including how health apps offer patient-facing delivery of medical …
Article

Workers’ Comp Data: About 25% of COVID-19 Claims Have Associated Medical Costs

… COVID-19 Comp Claims This graph shows the top industries contributing to workers’ compensation claims in 2020, comparing claim volume … Public Administration). **The Transportation and Warehousing sector, while not one of the top contributors to claim volume, also experienced a 24% increase in claim volume in 2020.   …
White Paper

ePay The Smart Way to Pay

… reduce costs up to 90% — and save valuable time. At Enlyte, we literally wrote the book on digital payment processing. Download our eBook — ePay: The Smart Way to Pay — for more … transition to digital provider payment processing …
Article

Is Digital Connectivity Changing The Way We Interact In The Insurance Industry?

… —present a really exciting opportunity for insurance companies to create interesting, engaging digital experiences for their customers, but they also have the potential to completely transform … Home. From smart phones to smart homes, consumer demand for rich, personalized and informative digital experiences is driving change across verticals, and the insurance industry is no …
Article

Five Questions With Shahin Hatamian on How to Incorporate More Automation in the Claims Process
Article

The Power of Smarter Solutions: Three Ways to Facilitate Better Decision Making with Claims Automation

… each claim. While it may take a while for the Property & Casualty industry to go completely digital, some studies suggest that finding ways to remove paper from the claims process could … documents that come in via paper can help a claims organization move toward a goal of a fully digital operation. Learn More For example, a technology-enabled services partner can help …
Blog

Top Therapeutic Classes by Cost and Utilization

… Therapeutic classes falling within the top 10 most utilized and costly categories had some interesting, although not altogether … View out our latest video blog which addresses some of the changes and trends seen for the top ten drug classes both in- and out-of-network. …
News Release

Mitchell Technology to Power New Virtual Estimating Service from Collective

… produce estimates on demand—assisting carriers in their delivery of a more streamlined, digital claims experience. Prior to introducing Collective’s virtual appraisal service, the two … estimates nationally. “The estimating process is the most important driver of a policyholder’s digital satisfaction. However, insurers are meeting customer expectations just 35% of the time, … on-demand estimating service with Mitchell’s technology, can help carriers exceed consumers’ digital delivery expectations for far less expense than traditional appraisal methods.”     …
Article

Supporting Our Clients for 70 Years with Insurance Technology

… |   2.  Deloitte.com   |   3. McKinsey.com And the third trend I’m seeing is the focus on the digital consumer experience. Insurance, generally, is a very competitive marketplace. One area … smartphones and increased access to broadband, we’re beginning to see clients embracing major digital consumer initiatives.  Other things that are impacting the insurance industry, both in … having their claims handled, but also how companies themselves will operate. What trends are top-of-mind for you in auto physical damage? On the auto physical damage side, there are a number …
News Release

Mitchell Predicts 2021 Trends in Its Fourth Quarter 2020 Industry Trends Report

… said CEO, Alex Sun. "This year the industry has taken major steps forward in embracing new digital technology that not only helped us manage through 2020, but also have set us up to be … mostly from synthetic drugs. Fraud, which costs $30 billion each year , should also remain top of mind right now for carriers, since the changes caused by the pandemic have altered …
Article

Managing Medical Records is Key to Improving Third Party Claim Settlements