Insights
Insurance Chatbots Are Transforming The Industry With Automation
3 MIN READ
Bots are cropping up everywhere. Just six months after their launch on Facebook Messenger, there were 34,000 of them on the platform. But just what are they and why do they matter? First, it’s important to understand that the term ‘bot’ encompasses many different types of technology, and the technologies themselves serve a huge range of purposes—from rules-based robotic processing automation (RPA) for automating back-office processes that would ordinarily have to be done by a person, to complex, AI-powered, human personas serving as customer service agents.
Settling In: A Q-and-A with Mitchell’s General Manager of Auto Physical Damage, Debbie Day
As the new Auto Physical Damage (APD) General Manager here at Mitchell, Debbie Day brings a fresh approach and big plans for continuing to empower better outcomes for our customers.
Using an Advanced Medical Bill Review Platform to Improve Third Party Outcomes
5 MIN READ
Some auto casualty insurance carriers’ workflows are missing a key part of an end-to-end third party solution – an advanced medical bill review platform. Though bill review is traditionally thought of as a specifically first party or workers’ compensation solution, it can also make an impact on third party claims.
How Enterprise Companies Are Choosing the Right Hybrid Cloud Architecture
4 MIN READ
IDC predicts that more than 80 percent of enterprise IT organizations will commit to hybrid cloud architectures by 2017. And it’s recently been reported that Uber, the ride-hailing app, is moving in that direction. According to Business Insider, Uber is soliciting bids from Google, Microsoft, and Amazon in order to move some parts of its code to the cloud.
Supporting Our Clients for 70 Years with Insurance Technology
Mitchell was founded in Glenn Mitchell’s garage 70 years ago. The world has changed a lot since 1946, and Mitchell has evolved right along with it.
Using Data Analytics to Optimize Insurance Claims Management
For insurance carriers, finding ways to capitalize on the growing volume and velocity of information being generated and collected in their claims systems and operational databases is a critical challenge. Today’s overabundance of data can be an asset. However, without the professional expertise to turn this disparate data into actionable optimization and measurable intelligence, the data is powerless.
Average Length of Rental for Repairable Vehicles: Q2 2017
Average Length of Rental (LOR) in the 2nd Quarter 2017 landed at 11.54 days, representing only a fractional rise of .07 days versus the 2nd Quarter of 2016. This is a continuation of the trend we began to see in the 1st Quarter of 2017 when the rate of increase dipped to a multi-year low of .2 days. As with Q1, there was very little consistency between regions and states which suggests that the flat U.S. number is not reflective of a true national trend.