2019 Recap
3 MIN READ
As we wrap up the year, we’d like to thank everyone who supported The Sounding Board blog in 2019. The official launch took place in July and since then we have shared 47 posts.
The Power of Advanced Reporting & Analytics: Highlighting Actionable Insights in the Claims Process
This is the sixth article in a seven-part series that highlights how technology and solution integration can result in improved claim outcomes. Click to read the first, second, third, fourth and fifth articles in the series. Analytics has been a hot topic for a few years now, and for good reason. More than half of analytics leaders reported a correlation between their organization’s analytics initiatives and seeing a “significant improvement” in their competitive standing.
Why do customers love live chat?
2 MIN READ
In conversations regarding Coventry Connect (Coventry’s proprietary client portal), one feature that rises to the surface is Live Chat. When discussing with our users, it seems that the opportunity to address an issue the moment it arises is what they like most. Even if the issue is not immediately resolved, it can be quickly escalated by one of our customer service representatives to someone who can help.
Embracing Technology: Old School vs. New
3 MIN READ
The learning curve difference for adopting technology is skewed among four generations: Millennials, Gen Xers, Baby Boomers and the Silent Generation. The three older categories are still skimming the surface of how to use technology to positively impact their lives. Think about the Silent Generation – our Baby Boomer parents whose exposure to cell phones began in their sixties. I know it took my parents months to figure out how a new phone works.
Virtual Connections: Utilizing Technology to Build and Deepen Relationships with Injured Workers
2 MIN READ
As the telemedicine industry continues to boom we’re seeing more and more new forms of telehealth emerge in the marketplace. Variations including tele-rehab, remote patient monitoring and even “avatar-like” nurses being utilized by hospital systems and providers. In this new world of telehealth we need to constantly be looking for innovative modes by which triage and telephonic case managers can connect with the individuals they serve and engage them on their road to recovery. At Coventry we are piloting two new types of Virtual Connections designed to support our clinical staff in the establishment of trust and engagement with injured workers – Virtual Triage and Video-Telephonic Case Management.
How Managing Provider Data Can Make a Positive Impact on the Claims Process
As we’ve established in the first two articles in this series, provider data quality is an issue in the Property and Casualty industry that can be challenging to manage and maintain. Though it can be difficult, provider data management is a worthwhile project, since accurate provider data helps facilitate data-driven decision making, which can in-turn lead to improved efficiencies and outcomes for claims organizations.
Five Guidelines for Provider Data Management
The majority of healthcare provider data today is fraught with inaccurate or duplicate information, causing a multitude of issues for claims organizations, notably workflow inefficiencies and suboptimal outcomes. An accurate provider database can help to improve efficiencies, but managing provider information is more difficult than it may seem on the surface.