Insurance Chatbots Are Transforming The Industry With Automation
3 MIN READ
Bots are cropping up everywhere. Just six months after their launch on Facebook Messenger, there were 34,000 of them on the platform. But just what are they and why do they matter? First, it’s important to understand that the term ‘bot’ encompasses many different types of technology, and the technologies themselves serve a huge range of purposes—from rules-based robotic processing automation (RPA) for automating back-office processes that would ordinarily have to be done by a person, to complex, AI-powered, human personas serving as customer service agents.
How Enterprise Companies Are Choosing the Right Hybrid Cloud Architecture
4 MIN READ
IDC predicts that more than 80 percent of enterprise IT organizations will commit to hybrid cloud architectures by 2017. And it’s recently been reported that Uber, the ride-hailing app, is moving in that direction. According to Business Insider, Uber is soliciting bids from Google, Microsoft, and Amazon in order to move some parts of its code to the cloud.
From FNOL to Settlement: Improving Third Party Claims with Data Driven Decisions
4 MIN READ
Effectively adjudicating third party auto casualty claims can be a complex web of analysis and decision-making that challenges even the most experienced adjusters. Each of the many decisions made during the lifecycle of a third party claim can potentially affect the outcome—for better or for worse.
Managing Medical Records is Key to Improving Third Party Claim Settlements
Documents that adjusters receive from attorneys or claimants related to third party claims are typically unorganized, inaccurately coded and seemingly stacked a mile high. It can feel like an insurmountable challenge to organize, digitize and understand every detail of the medical records, but processing a claim without first organizing, capturing the data and properly coding documents can make it difficult for an adjuster to efficiently reach the most accurate settlement.
RIMS 2018 Annual Conference & Exhibition
RIMS 2018 Annual Conference & Exhibition is the premier event for the risk management community. RIMS 2018 features not only the largest exhibition dedicated to risk management in the world, it also includes a full conference with more than 400 speakers presenting on the full spectrum of risk management.
Winners to be announced at the P&C Conference in October
We are excited to announce the winners of our first annual Mitchell mPower Awards at our P&C conference, October 18, 2017. With a focus on delivering better outcomes for their customers, this years’ winners transformed processes and innovated services resulting in a positive impact on their business.
Building a Strong Company Culture For Better Outcomes, Brand Beliefs, and Behaviors.
Culture isn’t accidental. It takes a conscious commitment from leadership across the company to decide what they want the company experience to be and deliberate action to drive it into all aspects of the business—including the employee and customer experience.
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