Texas Farm Bureau Insurance Puts Customer Service in the Driver’s Seat with Improved Workflow Processing
For more than 50 years, families have relied on Texas Farm Bureau Insurance to help them manage risk in their everyday lives. The company occupies a unique market position, serving customer communities where people’s reputations are based on trust and agreements are often sealed with a handshake. Texas Farm Bureau has thrived by emphasizing high-touch, personalized service as an operational hallmark, inspiring many customers to traditionally hand down their memberships to offspring.
ICW Group Reduces the Pain of Recovery with Surgery Concierge Service
ICW Group Insurance Companies is the largest group of privately held insurance companies headquartered in California. Quoting more than $3 billion annually, ICW Group represents a group of carriers offering property, auto and workers’ compensation insurance. The company is recognized nationally as an industry leader in helping policyholders achieve fewer and less costly claims. It is also a leading advocate of high-touch customer service, particularly in supporting injured workers.
Learn About The Auto Casualty Medical Price Index in 2017
2 MIN READ
The National CPI for All Services, as reported by the Bureau of Labor Statistics in August 2017 is 120.9, which reflects a 1.7 percent decrease since Q1 2017.
5 Ways to Use Visual Reporting Effectively to Improve Claim Outcomes
5 MIN READ
Insurance carriers who aren’t looking at visual performance reports on a regular basis could be missing out on major opportunities to improve their operations and to move toward more standardized and efficient processes.
Artificial Intelligence Gets Real: Three Ways AI Is Making Inroads in P&C Insurance Claims
Gartner named AI a top strategic trend for 2017, and according to a recent study by Accenture, 85 percent of insurance executives surveyed plan to invest significantly in artificial intelligence over the next three years. The value of AI applications in insurance is clear—it supports human decision making in a multitude of ways that could streamline the claims process, reduce fraud, and result in the better all-around outcomes for both claimant and insurance company.
Corporate Responsibility: How Employee Engagement and Community Engagement Go Hand-in-Hand
Employee engagement is a top priority for every human resources executive, and for good reason. According to a PWC study, employees who are committed to the companies they work for put in 57 percent more effort and are 87 percent less likely to resign. Despite these powerful statistics, Gallup reports that only about one third of U.S. workers are engaged at work.
From Airbnb to Uber: How Peer to Peer Insurance is Transforming the Insurance Industry
3 MIN READ
If you’ve ever taken Uber or stayed in an Airbnb, then you’ve participated in the peer-to-peer economy. Interestingly, Uber, which was founded in 2009, currently has a valuation of $62 billion. The company is on track to deliver 3 billion rides by the end of 2016—and the word “Uber”—as in “No need to pick me up. I’ll Uber,”—has gone from company name to generic verb for using any ridesharing service.