Article

Average Length of Rental for Repairable Vehicles: Q4 2018

… Average Length of Rental (LOR) for Q4 2018 landed at 12.7 days in the United States, an increase of .3 days compared to Q4 2017 . This is a departure from the flat year-over-year … the same period last year ( Q4 2017 ), where LOR was 11.8 days. The United States witnessed an LOR increase of .3 days (to 12.7) for Q4 2018 vs. Q4 2017, which meant that for Q4 2018, … of its relative proximity to major Canadian population centres) the U.S. Northeast region saw an increase of .5 days, from 13. in Q4 2017 to 13.5 days in Q4 2018. Consistent with past …
Article

How Video Chat Is Enabling New Types of Interactions in the Insurance Claims Process

… The healthcare industry has aggressively adopted video chat in an effort to make care more accessible, less costly, and to deliver better outcomes. Telehealth … feedback indicated that the video chat experience actually felt more personal. Meanwhile, in an effort to reduce costly, unnecessary ambulance rides to the hospital, the city of Houston has … to be transported to the hospital or can be treated at the scene. The program has resulted in an 80 percent reduction in unnecessary hospital transports, reduced the time from evaluation to …
News Release

Mitchell Expands Canadian Alternate Parts Network with the Addition of New Suppliers

… access up-to-date information on vehicle parts availability, pricing and delivery from top suppliers Carcone’s Auto Recycling , JS Truckmart , Keystone Automotive Industries, Inc. , … needed for a proper, safe and timely repair.” Also available in the U.S., Integrated Parts is an add-on feature of Mitchell Cloud Estimating that includes both recycled and aftermarket parts … repair facility customers—helping to reduce service calls by putting delivery information at an appraiser’s or estimator’s fingertips. More information about Integrated Parts can be found on …
Article

Ask The Pharmacist: Urine Drug Testing in Workers’ Compensation

… Who should receive urine drug testing and how often? Urine drug testing (UDT) plays an important role in workers’ compensation, serving as an essential tool for pharmacy benefit managers (PBMs) to ensure safe and effective use of … Guidelines (ODG) recommends testing at the onset of chronic opioid treatment and then at an ongoing frequency based on documented risk stratification for addiction and aberrant behavior. …
Article

Best Practices for Selecting a Provider Network

… network that consists of any and all provider specialties that may treat a workplace injury or an auto accident at any time during a claim. … analytics applied to claims adjusting, reserving, and even case management placement. An advanced provider network will take the same data‑driven approach to identify quality … be anything from broad information about a physician's practice or precise predictions about an adverse surprise claim. Harnessing technology to connect the dots between physician choice, …
Blog

Introducing Networks 2.0: Part Three

… Board has broken down some statistics, and reports that there is only a 50 percent chance that an injured employee will return to work after a six-month absence. That drops to a 25 percent … medical complications resulting from potentially being forced into a more sedentary lifestyle. Top companies understand that having a worker return to the job either under modified duty or, if … these employers offer fair reimbursements to providers and pay on time. That’s because top-tier employers recognize the irreplaceable value providers bring. Alongside employers and …
Article

Premiums Written: Q4 2018 Casualty Must-Reads

… quarter! Seeing the Full Picture of a Claim By Nina Smith Every decision matters when handling an auto casualty or workers’ compensation claim. A poor decision could cause a delay in helping an injured worker get back to work, while a well-informed choice could help an auto insurance claimant receive compensation for their injuries sooner rather than later. …
Case Study

No Place Like Home

… workers return to their highest functional level, no matter the severity of injury. Below is an example of how Ms. McCall helped a young man regain his independence after surviving a … “Mr. C,” a 23-year-old male, sustained a workplace injury when a ladder he was positioning hit an electrical line sending 19,600 volts through his body. The accident resulted in multiple … affected swallowing, memory and other cognitive functions. His hometown facility did not have an aggressive rehabilitation center and Mr. C was beginning to decline both physically and …
Article

Understanding Normal Range of Motion for Joint Functionality

… Understanding the normal range of motion (ROM) for different joints is an essential tool. It provides a solid foundation to assess workers’ compensation claims and … it aids in developing personalized physical medicine recovery strategies that honor an individual’s unique movement capabilities while fostering optimal recovery outcomes. Whether … Specialty Solutions offer a one-stop-shop experience to make sure those recovering from an injury get what they need, when they need it.   Contact Us Today   Download the Flyer …
Case Study

Man Down, but Not for Long

… McCullin has more than a decade of case management experience at Genex Services, and has been an RN for more than 25 years. Known for her excellent critical thinking skills and ability to … the man who had sustained a subdural hematoma and fractured jaw. McCullin served as an intermediary between providers, the injured person and his family, offering assistance and … the non-flapped craniectomy site and, through McCullin’s diligence, ensured he didn’t incur an infection which helped expedite his move to a traumatic brain injury specialty hospital.   …
Case Study

Through the Fire

… to optimal outcomes. This background would come in handy when faced with a case involving an injured worker with significant burns.   … An injured worker sustained serious 2nd and 3rd degree burns to his right arm, face and head. … manner. Through excellent teaching and aggressive case management services, Schilk facilitated an early and safe return to work four months ahead of schedule.   View More Stories …
Article

Honoring Those Who Drive Injured Employees’ Return to Work

… which runs in conjunction with National Case Management Week (Oct. 13-19), showcases the top four Enlyte case managers who have made the greatest impact on the injured and disabled … job duties to improve the lives of thousands of injured employees each year. We award the top cases from more than 2,000 case managers across the country. This includes field, catastrophic, telephonic and disability case management. Why an awards program for case management? …
Article

2021 mPower Award Winner — Liberty Mutual

… process, thus allowing their adjusters more time to focus on meaningful work for customers. In an interview with Smith, Guan explained that it is about “the right touch, for the right bills, … optimization was not easy. Jean Guan and her team faced a few obstacles along the way. With an initiative as large-scale as this, one of the biggest challenges was taking into consideration … of the biggest challenges they faced however, was “making sure change management [was] really top of mind for the entire operation.” It was important that Guan kept her people informed and …
Podcast

Care Abroad: Assisting U.S. Employees Injured Overseas

… It’s probably easier to give an example. Think of a pilot or flight crew that fly international trips. They’re in another … would be covered under their state workers’ compensation program. We had one situation where an executive was on a rewards trip in Mexico and fell off a horse. And that was actually covered … OK. So how does Care Abroad work when there is an injury? Can you walk us through the process? …
Conference

CIECA Connex Conference 2023

… CIECA Connex 2023 is an engaging, two-day conference on the theme “Connected Car | Connected Industry”. Participants … provides attendees with the chance to network with industry leaders as well as participate in an exclusive factory tour of Rivian. As a Silver Sponsor, Mitchell continues its long-standing …
Conference

SEMA Show 2021—Visit the Mitchell Booth

… events, networking opportunities and more. Mitchell will once again be attending SEMA as an exhibitor with an interactive exhibit. Visitors to Mitchell’s booth will have the opportunity to be among the …
Conference

SEMA Show 2020

… events, networking opportunities and more. Mitchell will once again be attending SEMA as an exhibitor with an interactive exhibit. Visitors to Mitchell’s booth will have the opportunity to be among the …
News Release

WorkCompCentral.com: Focus Intensifies on Diagnostic Imaging Quality (subscription required)

… Medical imaging can be a key step in the diagnosis and treatment of an injured worker, but a recent debate has raised questions about whether poor quality imaging is complicating workers' comp claims. Ted Smith started the discussion with an opinion column about the impacts of aging equipment used to perform MRIs or CT scans. Imaging …
Conference

SEMA Show 2019

… events, networking opportunities and more. Mitchell will once again be attending SEMA as an exhibitor with an interactive exhibit. Visitor’s to Mitchell’s booth will have the opportunity to be among the …
Case Study

2022 Field Heart of Case Management Award Winner

… and, after two-and-a-half months in the ICU, was weaned off the ventilator and discharged to an inpatient rehabilitation facility. Despite his condition, the officer was determined to return … complication emerged when the officer reported severe shoulder pain. Pittman referred him to an orthopedic specialist, who diagnosed the officer with brachial plexus caused by prolonged … ICU care. After undergoing extensive research and making numerous phone calls, Pittman found an orthopedic specialist who recommended a rehabilitation program that would avoid surgery, allow …
News Release

Florida Issues State of Emergency for Hurricane Michael

… Michael. Among the provisions, this will lift some restrictions for early refills and allow an additional 30-day refill for maintenance medications. In accordance with Section 465.0275, … medication for a chronic condition. Section 465.0275(2), F.S., states that, pursuant to an emergency order, a pharmacist may dispense up to a 30-day supply in the areas or counties … refill of one vial of insulin to treat diabetes mellitus, irrespective of the issuance of an Executive Order. View the full statute here . If you have any questions, please contact your …
News Release

California Updates MTUS Drug Formulary

… Division of Workers' Compensation Administrative Director, George Parisotto, recently posted an order announcing updates to the MTUS Drug Formulary. … MTUS Drug Formulary. Of those, twenty-seven have a non-exempt status. The sole drug added with an exempt status was Naloxone HCL. “Exempt” means that it can be prescribed without prior … authorization if done so in accordance with the treatment guidelines. The changes will have an impact on prescribing patterns for chronic pain, since the treatment guidelines recommend …
Article

North Carolina Utilization Rules for Opioid and Other Pharmacological Pain Management Treatment

… An y NC claim unless the patient has been receiving a “ targeted controlled substance ” for … in “ acute phase ” Prescriptions in “ chronic phase” Requirement to “consider” prescribing an opioid antagonist in certain scenarios. Suggestions to “consider” non-pharmacological … – Treatment within 12 weeks of: a compensable injury, an aggravation of a compensable injury , or a surgery for a compensable injury (Note that there …
Case Study

How to Save a Life

… Beverley Brown, RN, CRRN, CCM, has enjoyed an extensive career in health care that spans more than 30 years — the last 15 as a case manager. She employed her excellent critical thinking skills to uncover an undiagnosed condition that could have resulted in deadly consequences for an injured worker.   …
Article

StateWatch: Summer 2018

… opioids for longer-term treatment of pain is appropriate only if the patient is experiencing an improvement in function. These functional outcomes include ability to perform everyday … not adopted a state rule to submit data for calendar year 2016. OSHA’s announcement corrects an error regarding implementation of the “Improve Tracking of Workplace Injuries and Illnesses” … (Rule 099.41) will be effective for all workers’ compensation injuries or illnesses with an incident date on or after July 1. The rule is adopted for all FDA approved drugs that are …
Article

StateWatch: Summer 2018

… opioids for longer-term treatment of pain is appropriate only if the patient is experiencing an improvement in function. These functional outcomes include ability to perform everyday … not adopted a state rule to submit data for calendar year 2016. OSHA’s announcement corrects an error regarding implementation of the “Improve Tracking of Workplace Injuries and Illnesses” … (Rule 099.41) will be effective for all workers’ compensation injuries or illnesses with an incident date on or after July 1. The rule is adopted for all FDA approved drugs that are …
News Release

Enlyte to Acquire PartsTrader, Complementing Mitchell's Auto Physical Damage Technology Solutions

… and services for the property and casualty industry, announced today it has entered into an agreement to acquire PartsTrader , the industry's leading parts procurement marketplace. The … PartsTrader will become a wholly owned subsidiary of Enlyte and will continue to operate as an independent entity alongside Mitchell's Auto Physical Damage division . Both organizations … companies and look forward to the opportunities ahead.” “Joining the Enlyte family represents an exciting new chapter for PartsTrader,” said Steve Messenger, CEO of PartsTrader. “As part of …
News Release

Mitchell Recognized as a 2025 Stratus Award Winner for Its Transformative, AI-Powered Claims Automation Solutions

… in the cloud to power the future of business. 2025 Stratus Award Logo Mitchell was named a top technology company in the Software as a Service (SaaS) category for its achievements in … and return policyholders and their vehicles to the road safely and efficiently following an accident. Over the past year, the company launched new enhancements focused on delivering … Mitchell Intelligent Estimating is the industry’s first claims automation solution built on an open platform that leverages artificial intelligence, proprietary cloud estimating technology …