Article

Self-service tools can bring savings for both payers and providers

… device, of course, though typically texting, email, and chat are how we choose to do that communicating. Need a product? Instead of asking family or friends for their opinions on …
News Release

GM and Mitchell Launch GM Collision Repair Network in Canada

… has skyrocketed in recent years, necessitating expert knowledge, equipment and tools to do the job right," said Bob Rintoul, vice president of Myers Automotive Group. "With the GM …
News Release

Mitchell Names CCMSI a 2020 mPower Customer Award Winner

… amount of time and energy. It also allowed them to focus more intently on what they do best: help claimants get back on the job safely and quickly. The model is now being used with …
Article

Six Ways TCMs Are Crucial During COVID-19

… to coronavirus restrictions may be dealing with anxiety and uncertainty. It is imperative they do not become despondent or stagnant in their current health routines. Telephonic case managers …
News Release

Create Rules that Drive Accurate and Proper Repairs with Estimate Advisor

… to create flexible and detailed rules is a must. Mitchell's Estimate Advisor is designed to do just this. By utilizing robust rules authoring, Insurance Carriers have the ability to write …
Blog

No doctor, no problem

… an appointment, and shorter wait times than most clinical facilities. Customers can also do shopping while they are waiting to be seen. While not all injuries or illnesses can be treated …
Blog

Have Five Times the Fun at RIMS19 - a User’s Guide

… filling their agendas for one of the industry’s biggest conferences. So, with so much to do in a matter of days, here are five ways to have a great time while at RIMS19. …
News Release

Mitchell Announces Secure Blockchain Solution for Sharing Information Among Collision Industry Partners

… controlling the data and a single server system being used to ensure security are outdated and do not fit the distributed environment of vehicle repair and collision claims,” added Ravi …
Article

Corporate Responsibility: How Employee Engagement and Community Engagement Go Hand-in-Hand

… Employee engagement is a top priority for every human resources executive, and for good reason. According to a PWC study , … program? With the understanding that there’s no single solution, many companies start with a “top-down” approach and identify causes within specific categories that are aligned with their …
News Release

September 2022 Utilization Review Compliance Update

… the UR business. If you have any questions about any of the information presented, please do not hesitate to contact your client account manager. Or you may reach out to a member of the …
Podcast

Examining Opioid Utilization Drug Trends

… than one type of opioid without some kind of standardization. It would be very hard for us to do the drug trends the way we do. It’d be almost impossible for us to make any broad generalizations at the population or … yielded another year of declines in both opioid utilization and cost. Those that we saw at the top of the bubble within that class, looking at aggregate trends across our top five opioid meds, …
Article

An In-depth Look into the Role of an Apricus Hospital Discharge Care Coordinator

… empathy and ensure that they know we are here to help them. And that is all we are here to do", says Fabian Romo-Romero, an operations supervisor for Apricus. Well-organized and …
Article

Claims Automation: Separating Fact From Fiction

… Claims automation. Touchless estimating. Straight-through processing (STP). These topics are top of mind for auto insurers looking to improve efficiency, reduce settlement time and enhance … Just a few years ago, AI was at the top of the technology trends list, giving the auto insurance sector high hopes in its ability to … Another obstacle in using AI to do the work of human appraisers was the realization that humans do not process one image at a …
Podcast

Trends in Third Party Claims and How to Address Them

… So let’s get started. What are the top trends you are seeing today impacting third party claims organizations and how have things … What are some of the top carriers doing now considering this changing environment? … support, what are some of the key foundations for third party claims processing, and why do you recommend that carriers focus on getting those steps right? …
Article

Catastrophic Claims Often Require Nuanced Solutions

… compensation, catastrophic injuries transpire with relatively low frequency. When they do occur, however, payers demand an all-hands-on-deck approach that calls upon specialized … provider who can optimize service, results, and costs. It will also free them up to do things that really need their expertise. From the perspective of claims adjusters, they want a …
Podcast

Work Comp Guidelines for COVID-19

… How do case managers use the guidelines when they’re working with injured employees? … expanded this so much more and we were very grateful that we reworked our plans and got on top of this as quickly as we did. … it’s escalated, and the announcement came out that it was now a pandemic. Other updates had to do with treatment as various medications were recommended and, when testing started on the …
Article

How Pharmacy Management Drives Better Claims Outcomes

… already at a disadvantage in his recovery process. Without proper insight, other stakeholders do not know what Andrew is already taking and cannot place proper controls on the claim at the … of these prescriptions. However, if the adjuster does not have the proper tools at hand to do so and is overwhelmed by several other claims, they may be unsure what the appropriate …
Article

Revving Up Reform: The Future of Michigan’s Auto Insurance

… a 28% rise nationwide. Despite this relatively modest increase, Michigan still ranks among the top ten states with the most expensive car insurance. Insurance fraud remains a significant … with Michigan's auto insurance system. How has the 2019 reform affected you? What changes do you think are necessary moving forward? Share your thoughts, stories, and suggestions with …
Article

Ask The Pharmacist: Risk Assessment for Opioid Use Disorder (OUD)

… with your health care professional such as the prescribing doctor or dispensing pharmacist. Do you have a workers’ compensation or auto related pharmacy question? Send us an email at …
Article

Ask The Pharmacist: Ozempic for Addiction Treatment

… with your health care professional such as the prescribing doctor or dispensing pharmacist. Do you have a workers’ compensation or auto related pharmacy question? Send us an email at  …
News Release

Mitchell Awarded Third Patent for Collision Repair Diagnostics

… we can pre-scan it right away and when it’s ready to go, we can post scan it right away and do the calibration. Working with Mitchell is really important to us. They keep on the cutting …
Article

Six Questions to Ask When Evaluating a Medical Management Software Solution

… to ask detailed questions before making a decision. One of the first things that you should do is evaluate the medical management software that the partner offers. The questions listed …
Article

Ask The Pharmacist: Brand Name Versus Generic Medications in Workers’ Compensation

… with your health care professional such as the prescribing doctor or dispensing pharmacist.   Do you have a workers’ compensation or auto related pharmacy question? Send us an email at  …
Article

As prosthetic devices improve, so can injured workers’ outcomes

… hobbies and lifestyles. Were they a painter? A piano player? Did they enjoy skiing or cycling? Do they need more than one type of device? Aesthetics are also important and help a person feel …
Article

A chat about long COVID

… : What kinds of specialists do people end up seeing? …
Article

2021 Auto Casualty Predictions: Automation, Miles Driven and More

… industry will put an increased focus on detecting fraud as the pandemic continues. Fraud is top of mind right now for carriers. COVID-19 is still fairly new in our world, so detecting fraud …
Blog

A warming world poses increased risks for many workers

… ability to concentrate and work safely. As environmental challenges grow more onerous, so do the conditions in which some emergency workers must operate. The EPA notes that as floods, …
Article

How to Better Review Costly Hospital, Emergency Room and Other Medical Bills for Third Party Claims

… bills within third party demand packages can be particularly pricey, many claims organizations do not have a consistent method or benchmark available for referencing costs. In addition, there …