News Release

Crash Champions and Mitchell Expand Collaboration to Transform Collision Repair Through Advanced Technology

… we consistently challenge industry norms and push the boundaries of innovation to deliver an exceptional experience for our customers and business partners,” said Matt Ebert , founder and … This collaboration helps us innovate operations and deliver on our customer promise to create an unparalleled repair experience.” To further enhance appraisal consistency and quality, Crash … to convert images of damaged vehicles into component-level estimate lines to produce an initial appraisal. With Mitchell Cloud Estimating, Crash Champions leverages Mitchell’s latest …
News Release

Primary Point of Impact Contributing to Differences in Claims Severity for Battery Electric and Internal Combustion Engine Vehicles

… are more likely than their electrified counterparts to sustain costly front-end damage in an accident. … —Mitchell, an Enlyte company and leading technology and information provider for the  Property & Casualty … the release of its Q3 2024 Plugged-In: EV Collision Insights report. This issue provides an overview of the point-of-impact and severity differences between repairable battery electric vehicles (BEVs) and automobiles with an internal combustion engine (ICE). Collisions involving front-end impact are the most common …
News Release

Latest Mitchell Report Details Collision Claim and Repair Differences Between Electric and Internal Combustion Engine Vehicles

… Mitchell, an Enlyte company and leading technology and information provider for the  Property & Casualty … post-accident drivability and collision repair when comparing EVs to automobiles powered by an internal combustion engine (ICE). “Not surprisingly, claims severity for repairable EVs is … most recent data shows that EVs are less likely than ICE vehicles to be non-drivable following an accident. Despite greater interconnectivity between components, they have fewer moving parts. …
Article

New Year Resolutions to Make With Your PBM

… to address the opioid crisis. For instance, South Carolina’s governor recently signed an executive order to limit first-fill opioid prescriptions. Consider how you want to approach … Mail order has increased the amount of access people have to medication. Is there an opportunity to grow your business with greater mail order penetration? How can your PBM help … Is it time to open an RFP? … If you are considering issuing an RFI or RFP in 2018, planning is key. Give yourself enough time to engage internal stakeholders …
Article

Our Improved Insurance Compliance Software Helps Users Make the Right Decisions

… As requirements constantly evolve, the number of insurance policies and injury claims an insurer/payor services in each jurisdiction can create an abundance of complex and often-confusing set of rules and regulations to follow. Moreover, … Essentially, each state in property and casualty has been referred to as its own country. In an effort to continue delivering information in a fast, accurate and innovative way, Mitchell …
Article

Using Negotiation Services for Best Third-Party Claims Savings

… : And let’s start with that. Can you provide an overview of the negotiation services that you use? … our first‑party coverages for years. So, think personal injury protection (PIP) or MedPay, as an addition to our network adjustments for those coverages. But, in the past several years, we’ve … seen a lot of growth and interest in bodily injury, provider negotiations, and have placed an emphasis on our program to develop some very specific procedures for bodily injury coverage …
Podcast

Using Negotiation Services for Best Third Party Claims Savings

… : And let’s start with that. Can you provide an overview of the negotiation services that you use?  … our first‑party coverages for years. So, think personal injury protection (PIP) or MedPay, as an addition to our network adjustments for those coverages. But, in the past several years, we’ve … seen a lot of growth and interest in bodily injury and provider negotiations so have placed an emphasis on our program to develop some very specific procedures for bodily injury coverage. …
Article

A Team Approach to Building a Better Return-to-Work Program

… (RTWS). The first step is the initial contact with the injured worker as it sets the tone for an early, appropriate, safe return to work. The initial contact is called a meet-and-greet or … the employee. Both the employer and supervisor need to be involved in the process. They are an integral part of the process. Here is an example. We compare the provider identified employee work abilities to the injured worker’s …
Article

10 Work From Home Tips During COVID-19 for Insurance Professionals

… The COVID-19 pandemic has changed our world in the blink of an eye. Our economy, our social lives and even our jobs are immensely different today than they … we are all searching for ways to make this experience more bearable, even productive. And on top of that, in the insurance industry, we are also trying to figure out how to keep our … Speaking of email, now more than ever is an excellent time to review the basics of good email etiquette. Written words are a display of …
Article

Five P&C Hot Topics and the Trends Fueling Them

… growth. Markets and Markets predicts a compound annual growth rate of 33 percent through 2021 —an increase in market value of more than $500 billion. virtual reality Connected home devices can … workflows, automate simple, repetitive tasks, reduce administrative costs and navigate an incredibly dynamic regulatory environment. And last, but by no means least, blockchain, the … enable more efficient policy execution via smart contracts.” IBM, for its part, is building an entire ecosystem around it. …
Article

Premiums Written: Q4 2019 Casualty Must Read Round-Up

… outside of our mPower thought leadership website. This quarter, I’m excited to highlight an article from Rebecca Morgan, senior director of product management at Mitchell, which was … Viewpoint: The Power of an Optimized Workflow for Claims Adjusters … By DoxTek Mitchell was recently honored by its partner DoxTek with an award for excellence in training and certifications at its conference Connexion 2019. Appeared …
Article

Airbags Take a Front Seat in Vehicle Safety and Collision Repairs

… After veering into a ditch during an afternoon drive in 1952, an industrial engineering technician named John Hetrick drew inspiration for vehicle safety from an unlikely source; the inflatable, protective covers used on Navy torpedoes. He sketched designs … 8 As part of the overall active safety system, Mercedes has developed sensors to determine an impending impact and deploy airbags from underneath the car to slow it down and improve …
Article

Mitchell Collision Repair Industry Data: Q2 2017

… development suggests a final Q2 2017 average appraisal value of $3,143, which represents an increase of $122 compared to the same quarter last year.   Average Appraisal Values, ACVs and … our servers was $3,286, compared to $3,281 in Q2 2016. Factoring for development produces an increase in the adjusted value to $3,376.   Average Appraisal Values, ACVs and Age Comprehensive Losses Mitchell Solution: Mitchell Estimating(TM) Mitchell Estimating is an advanced estimating system, combining database accuracy, automated calculations, and repair …
Article

7 Tips for Managing Prosthetics in Workers’ Compensation

… Prosthetics do more than just replace a lost limb; they play a pivotal part in an injured employee’s rehabilitation and reintegration into their work and daily life. Ensuring … Recognizing the significant emotional and psychological impact of amputation on an injured employee is crucial. Providing support throughout the prosthetic adjustment process … Thorough evaluations are vital to assess the unique needs of an individual, considering their work requirements, hobbies and lifestyle. These assessments must …
Blog

Pharmacy Nurse – When specialized attention is what’s needed

… nationwide. 1 Most employers and payors utilize Pharmacy Benefit Managers (PBMs) which offer an excellent line of defense in managing these ever-increasing pharmacy costs. But PBMs, by … of medications, and ongoing patient engagement to answer questions and ensure compliance with an appropriate medication regimen. The claims handler and case manager are notified of the … drug testing, monitor a weaning program and/or coordinate additional physician outreach with an assigned field or telephonic case manager.      …
Article

What You Need to Know About Extended Reality

… The concept of Extended Reality (XR) conjures up images of virtual computer worlds built as an escape from everything around us. Considering what 2020 has been like so far, that might seem pretty attractive, but extended reality provides us so much more than just an escape. It can be a teacher, tour guide, trainer or an assistant. XR is an umbrella term that encompasses both augmented and virtual reality. It’s …
Article

Go Paperless: How Electronic Payment and Billing Solutions Help Digitize the Claims Process

… 2020, consumers are expected to have completed about 726 billion digital payments transactions—an increase of almost 11 percent from 2017, according to a recent study . This movement is not … from the Association for Financial Professionals . Trends in the digital economy have created an opportunity for the property and casualty industry to digitize its payment and billing … technology—indicating the property and casualty industry’s willingness to go digital in an effort to control costs and improve efficiencies. …
News Release

Genex Case Managers' Survey Delivers Strategies to Avoid Claim Pitfalls

… their experience and knowledge to keep claims on track.  "Surveying our case managers gives us an opportunity to share with our own staff as well as customers timely advice from the field on … proper management. However, a few stood out as the leading risks.  Here are some of the top pitfalls and summary responses on how to avoid them. … make their cell phone available there are any questions. It may also be prudent to schedule an onsite, roundtable meeting with all parties to discuss the injured worker's RTW plan, and …
Podcast

Demystifying the MSA

… Deborah, what are some of the major concerns payers have when dealing with an MSA? … What's the dollar amount threshold a payer should set when determining when to pursue an MSA? … need to look at is whether or not the individual is going to require future treatment, because an MSA could be $6,000. People are so stuck on those two thresholds because that's the parameter … What are the financial risks of not pursuing an MSA? …
News Release

Kentucky Administrative Rule Updates

… Utilization Review program: KAR 803 25:195E and KAR 803 35:195 Proposed.  KAR 803 25:195E is an emergency rule in effect as of April 15, 2022.  KAR 803 35:195 Proposed is the same as the … if a Final Utilization Review Decision is rendered denying authorization for treatment before an award has been entered by or agreement approved by an administrative law judge Establishes Annual UR data report If an insurer contracts with an …
News Release

Mitchell Issues Second Quarter 2018 Industry Trends Report

… of insurance organizations, presenting both challenges and opportunities. It also includes an exploration of how utilization review and precertification can help reduce unnecessary medical … it's also helping insurers as they go about the business of restoring people's lives after an accident or injury. In this edition of the Industry Trends Report , Mitchell executives … in the claims process as a tool to both simplify complexity and restore people's lives after an injury. Dave Torrence, Executive Vice President and General Manager of Pharmacy Solutions, …
Case Study

Experience Saves a Life & a Career

… A bourbon warehouse worker sustained an injury when his right leg became lodged between two barrels. He was taken to a local ER where initial X-rays were negative. Pain persisted, however, and the man was referred to an occupational medicine clinic where he was diagnosed with decreased peripheral circulation. He … care hospital and diagnosed with compartment syndrome of the right leg and scheduled for an immediate surgical procedure designed to relieve pressure and increase circulation.   …
Blog

In Workers’ Comp, the Topics We Talk about Will Continue to Broaden in 2020

… at some of the things that we discussed in 2019, several represent topics we haven’t spent an inordinate amount of time on previously. These include opportunities for virtual connections … environment in the area of marijuana. Well, 2020 is here. And while I don’t think we will see an end to some of the topics the industry focused on in 2019, I do think there are a few we will … into how we can use data to drive better outcomes. While this list isn’t exhaustive, it’s an interesting beginning of what is on my mind as we kick off 2020. Hold tight, everyone. It’s …
News Release

New York Workers' Compensation Board Clarifies Opioid Tax Rule

… a comprehensive budget bill. Included in the bill was the creation of Article 20-D, imposing an excise tax on opioids. The tax is to be imposed on the “first sale” of every opioid unit into New York State. The law specifically excludes the “dispensing of an opioid unit pursuant to a prescription to an ultimate consumer…” from the definition of a sale. The tax was effective on July 1, 2019. …
Case Study

Shouldering Responsibility

… Julie Wilcox, RN, MSN, BSN, CRNA, is a field case manager with an extensive three-decade career in nursing which includes pediatrics, obstetrics and education. … employee from getting back to work. This was the challenge Wilcox faced when assigned to an injured employee mired in eight months of pain and inactivity due to a significant left … with orthopedic and pain management specialists. She secured approval to proceed with an extensive shoulder procedure which involved arthroscopic rotator cuff debridement, distal …
Case Study

Medication Safety Program Case Study

… years and ended up taking 17 medications. A peer-to-peer review revealed three major issues: An underlying overuse injury that caused pain to both hands and wrists Significant psychiatric … behavioral therapy A clear need for inpatient detox or a similar program that included an outpatient program with a strong psychological/psychiatric follow-up plan   … Based on the review, 17 medications were reduced to seven. The injured employee signed an opioid treatment agreement and underwent random urine drug monitoring at least twice a year. …
Article

Claims Magazine: 8 Strategies for Combating Opioid Addiction

… at work, a potentially lethal risk may ensue — they may be prescribed and become addicted to an opioid painkiller. As we know, the United States is currently experiencing an opioid epidemic — with 130 people dying every day from opioid overdoses. And in many cases, …
Article

Claims Magazine: 8 Strategies for Combating Opioid Addiction

… at work, a potentially lethal risk may ensue; they may be prescribed and become addicted to an opioid painkiller. As we know, the United States is currently experiencing an opioid epidemic 130 people dying every day from opioid overdoses. And in many cases, the …